Workspace Index - Users

2 min

This section lists the default workspaces that are included with the Service Desk console. This does not include the workspaces in the Configuration console and the ones specific only to Administrator role. For a list of workspaces in the Configuration console, refer to Configuration Menu Index and for Administrator specific workspaces, refer to Workspace Index - Admin.

Workspace Name	Default Roles	Documentation Link
Agent Task	Admin, ConM, DA, DM, IM	Viewing Agent Tasks
Alert	Admin, SDM, SDA, SS, SSCL	About Alerts
Alerts	SSM, SO	About Alerts
Analytic Metrics	Admin	About Analytic Metrics
Announcement	Admin, ChM, PM, SDA, SDM, SDMCL	Announcements and FAQs
Announcements	SS, SSM, SO, SSCL	Announcements and FAQs
Approval	Admin, ChM, KM, PM, RelM, SDA, SDM, SDACL, SDMCL	Working with Approvals
Approval Vote Tracking	Admin, ChM, KM, RelM, SDA, SDACL	Viewing Approvals for All Change Requests
Call Log	Admin, SDMCL, SDACL	Working with the Call Log
Change	Admin, ChM, ConM, E, IM, PM, RelM, RepM, SDA, SDM	Working with Change Enablement
Change Approval Board	ChM	Change Approval Boards
Change Calendar	Admin, ChM, ConM, IM, PM, RelM, SDA, SDM	Using the Change Calendar
Change Lockout	Admin, ChM, ConM, IM	Setting up a Change Window and Lockout
Change Window	Admin, ChM, ConM, IM	Setting up a Change Window and Lockout
CI	Admin, DA, DM, ChM, KM, LM, RepM, SDA, SDM, SDACL, SDMCL	Working with the CI map About Creating a Configuration Item
CI Named Rel Constraints	Admin, ConM	Defining constraints for CI relationships
CI Named Rel Data	Admin, ConM	Defining constraints for CI relationships
CI Service	Admin, ChM, ConM, DA, DM	Working with the CI map
CI.Service	SDA, SDACL	Working with the CI map
Client	Admin	not documented as of 10/12/15
CMDB Import Configuration	Admin	Configuring Data Import Connections
Component	ConM, DA, DM, IM	not documented as of 10/12/15
Computer Configuration	PM, RelM	not documented as of 10/12/15
Computer Provisioning Task - Legacy	Admin, ChM, ConM, SDA, SDM	not documented as of 10/12/15
Configuration Item	ConM, DA, DM, IM	Configuration Item Workflow
Cost Driver	Admin, SO	Working with Cost Drivers
Cost Item Categories	Admin	Working with Cost Items
Email	Admin, KM, PM, SDA, SDM, SDACL, SDACM	Using Email
External Task	Admin	Using External Tasks
FAQ	Admin, PM, SO, SDA, SDM, SS, SSM, SDACL, SDMCL	Announcements and FAQs
Home	Admin, ChM, ConM, DA, DM, E, IM, KM, LM, PM, RelM, SS, SSM, SO, SDA, SDM, SDACL, SDMCL	Consoles and Portals in Neurons for ITSM
Incident	Admin, ChM, ConM, E, IM, KM, PM, RelM, RepM, SDA, SDM	Managing Incidents
My Items	Admin, SS, SSM, SO, SSCL	Using My Items
Notification	Admin	Working with Notifications
OLA	Admin	Working with Operational Level Agreements
Operational Level Agreement	SO	Working with Operational Level Agreements
Portfolio Manager	Admin, PPM, PrjM	Working with Portfolio and Project Management
Price List	Admin	Working with Price Lists
Problem	Admin, ChM, ConM, E, IM, KM, PM, RelM, RepM, SDA, SDM	Working with Problems and Problem Management
Project	Admin, PPM, PrjM	Working with Portfolio and Project Management
Project Calendar	Admin, PrjM	About the Project Calendar Workspace
Project Phase	Admin, PrjM, PPM (limited)	Accessing the Project Workspace
Release	Admin, ChM, ConM, E, IM, PM, RelM, RepM, SDA, SDM	Working with Release Management
Release Package	ChM, RelM	Working with Release Packages
Release Review Board	RelM	Release Review Board
Report	Admin, ConM, DA, DM, IM, KM, PM, RelM, SDM, SO, SDMCL	Viewing Reports
Reports	ChM, E, LM, RepM	Viewing Reports
Report Templates	RepM	Creating Reports and Report Templates
Request Offering	Admin	Creating a Request Offering
Request Offerings	SO	Creating a Request Offering
Risk Calculator	ChM	Setting the Risk Level
Risk Level	ChM	Setting the Risk Level
Role	Admin	Working with Roles
Search	Admin, ChM, ConM, IM, KM, LM, PM, RelM, SS, SSM, SO, SDA, SDM, SDACL, SDMCL, SSCL	Using Search
Service Catalog	Admin, SS, SSM, SO	Working with the Service Catalog
Service Level Agreements	Admin	Working with Service Level Agreements
Service Level Agreement	SO	Working with Service Level Agreements
Service Level Packages	Admin	Working with Service Level Packages
Service Level Target	Admin, SO	Working with Service Level Targets
Service Request	Admin, ChM, ConM, PM, SDA, SDM, SDACL, SDMCL	Working with Service Requests
SLA Subscription	SO	Working with Service Level Agreements
Social Board	Admin, ChM, E, KM, PM, RelM, SS, SO, SDA, SDM, SDACL, SDMCL, SSCL	Working with the Social Board
Sub-Budget Plan	Admin	Creating a Master Budget Plan
Task	Admin, ChM, ConM, IM, KM, PM, RelM, RepM, SDA, SDM, SDACL, SDMCL	Working with Tasks
Tasks	LM	Working with Tasks
Task Catalog	Admin, SDM, SO, SDMCL	Working with the Task Catalog
Task Catalog for External Task	Admin, SO	Creating an External Task Catalog Item
Underpinning Contract	Admin, SO	Working with Underpinning Contracts
Workflow Instance	Admin, ChM, KM	Working with Workflow Instances

Role Legend

Admin - Administrator

ChM - Change Manager

ConM - Configuration Manager

DA - Discovery Analyst

DM - Discovery Manager

E - Executive

G - Guests

H - Help Desk Demo

IM - Inventory Manager

KM - Knowledge Manager

LM - License Manager

PPM - Portfolio Manager

PrbM - Problem Manager

PrjM - Project Manager

RelM - Release Manager

RepM - Report Manager

SS - Self Service

SSM - Self Service Mobile

SO - Service Owner

SDA - Service Desk Analyst

SDM - Service Desk Manager

SDACL - Support Desk Analyst for Call Log

SDMCL - Support Desk Manager for Call Log

SSCL - Self Service with Call Log