About Creating a Configuration Item

creating a configuration item docid\ zmfn pxt6cjewpqpaj6wpexample templates for creating a configuration item docid\ zmfn pxt6cjewpqpaj6wptemplate list docid\ zmfn pxt6cjewpqpaj6wpcreating, retiring and deleting a configuration item from an incident docid\ zmfn pxt6cjewpqpaj6wpabout retiring a configuration item docid\ zmfn pxt6cjewpqpaj6wpdeleting a configuration item docid\ zmfn pxt6cjewpqpaj6wp creating a configuration item log in to the open the ci workspace a list of configuration items appears sample configuration item list choose a template from the new drop down list for example, select new printer each template has different fields and tabs provides many out of the box templates for different configuration item types in addition to the common attributes that are required across all configuration item types, these configuration item templates accommodate configuration item details of varying complexity a blank form appears with the following tabs not all configuration item types use all tabs for example, a configuration item record for a switch will contain the ci switch map tree tab, whereas a record for a printer will not agent tasks attachment audit history see accessing the audit history docid\ suej5xmlyduoz68lbfgae availability log background services baseline comparison see about the configuration baseline docid\ emdkl6p3bsrodtmy2kqrc change lists the changes linked to this configuration item see creating a change request docid\ mdrxfmlfharskge6zbd0ycreating a change request docid\ mdrxfmlfharskge6zbd0y change lockout see viewing a change lockout period and change window docid\ ithbzn cxavpffdg7gjkzcreating a change request docid\ mdrxfmlfharskge6zbd0y change window see viewing a change lockout period and change window docid\ ithbzn cxavpffdg7gjkzcreating a change request docid\ mdrxfmlfharskge6zbd0y ci access point map tree ci cluster map tree ci computer map tree ci database map tree ci enterprise application map tree ci firewall map tree ci generator map tree ci hub map tree ci middleware map tree ci mobile device map tree ci peripheral device map tree ci printer map tree ci productivity app map tree ci rack map tree ci router map tree ci san map tree ci scanner map tree ci service map tree ci switch map tree ci ups map tree ci video conference map tree ci voip map tree cost allocation cost history cost item see working with cost items docid\ yerbgibklb8kebxo7uank custom data details continue to the next step dsm managed installation dsm task event extension histogram file instances guest hardware hardware changes host incident lists the incidents linked to this configuration item see managing incidents docid\ akruodyqj2wvb c6ayolg inventory settings map tree network network adapter outage log patches problem lists the problems linked to this configuration item see working with problems docid\ set5um 9o nw5unsjvtf release lists the releases linked to this configuration item see creating a release request docid\ rqha2cfb6 xpbe6bk6yub san scanned data software software changes voice properties enter information into the fields on the details tab these fields are common to all templates field description status the default values are planned draft state; prior to the design state design work in progress; service is being designed transition design phase complete; preparing to update the status to production production service is in use retired service is no longer in use see about retiring a configuration item docid\ zmfn pxt6cjewpqpaj6wp below name a unique name for the configuration item ci version the version of the configuration item owner the owner select an owner from the drop down list the default owner is the user creating the record description a detailed description ci map shows the ci map click save example templates for creating a configuration item the configuration item module has many templates, but listed here are three commonly used examples configuration item template new printer docid\ zmfn pxt6cjewpqpaj6wpconfiguration item template new router docid\ zmfn pxt6cjewpqpaj6wpconfiguration item template new server docid\ zmfn pxt6cjewpqpaj6wp configuration item template new printer new printer form field description physical name the physical name of the printer, such as hp laser printer ip address the ip address, such as 162 198 10 10 manufacturer the name of the manufacturer, such as hewlett packard or dell asset tag the asset tag number physical location the physical location model the model number serial number the serial number configuration item template new router new router form field description manufacturer the name of the manufacturer, such as hewlett packard or dell ip address the ip address, such as 162 198 10 10 asset tag the asset tag number model the model number serial number the serial number is under change control specifies if the router is under change control configuration item template new server new server form field description domain the domain name organizational unit the organizational unit force company wide qualifying forces the server to qualify company wide administrator the administrator asset tag the asset tag number service tag the service tag number change control uses change control override ip range location overrides the ip range location manufacturer the name of the manufacturer, such as hewlett packard or dell model the model number serial number the serial number chassis type this field is automatically generated by the application portable specifies if the unit is portable mac address the mac address ip address the ip address, such as 162 198 10 10 login name the user name needed to access the router operating system os edition os major version os minor version service pack these fields are automatically generated by the application through dsm total space free space % free space total memory logical storage these fields are automatically generated by the system through dsm template list the following is a list of the templates provided for creating a new configuration item record access point batch job cluster computer contract database document enterprise application esx fax firewall generator hub middleware mobile device monitor peripheral device phone printer productivity app rack router san scanner server service switch system unknown device ups video conference virtual server virtual workstation voip workstation creating, retiring and deleting a configuration item from an incident if an incident reports a configuration item failure, you can search for that configuration item and link it to the incident record however, if you need to create a new configuration item (including service) that is associated with the incident you can also do so from the incident record the configuration item is linked to the incident after you create it you can also view the configuration items that the customer currently owns linking helps problem management to identify which items may be potential problems log in to the open the incident workspace open an incident click the ci tab click new and select a configuration item from the drop down list enter information only into the required fields required information is indicated by a red asterisk ( \<font color="#ff0000"> \</font> ) click save discovery services populate most of the fields after scanning and auditing the item the configuration item is linked to the incident and appears in the ci tab of the incident record about retiring a configuration item when a configuration item is decommissioned or disposed, set the configuration item status to retired and attach any supporting documentation deleting a configuration item deleting a ci (configuration item) removes all its linked objects after you delete a ci, any associated records such as incidents or service requests become orphaned you cannot restore a ci after deletion log in to the open the ci workspace select the configuration item to delete click delete from the toolbar