Working with the CI map

the configuration item (ci) map displays a ci or a service in a visual workflow you can view related services or connected cis (upstream and downstream) you can also view the relationships between ci's such as dependent on , hosted on, or managed by in your organization the ci map provides a holistic view of the ci, its related services, and the relationships between connected cis each block in the ci map represents a related ci this map of relationships provides insight into the impact of service interruptions at upstream and downstream points it enables you to better manage your service network and quickly isolate potential points of service failure sign in to the application as a , , or to work with ci maps these instructions refer to several different workspaces with similar names the ci service workspace reflects services available for cis the configuration item and ci workspaces search for assets rather than for services some of these procedures can be performed from any of these workspaces while others (for example, the ci map tree) can only be accessed from the ci service workspace understanding the ci map icons icons on the cis in the map indicate links to other records and their potential impact on related items hover over an icon to see how many changes, incidents, or problems are linked to the ci these icons do not reflect the status of the cis they indicate the types of items linked to the ci yellow triangle the ci links to changes, but there are no linked incidents or problems red triangle the ci links to incidents; do not delete this ci the ci might also link to changes or problems orange diamond the ci links to problems or changes blue outline the ci is the subject ci of this map view the ci types and sub types computer desktop laptop server virtual client virtual server general asset batchjob cluster document middleware productivityapp system voip infrastructure access point database firewall generator hub phone rack router san switch ups video conference mobile device wearable tablet smart phone peripheral device usb scanner projector printer hard drive fax display viewing a ci map open a ci workspace you can view the ci map from the ci , configuration item , or ci service workspaces the application displays a list of cis select an appropriate asset and double click an item to view the record details select service map hover over the ci to view its type and sub type sample ci map ci maps should have no more than 350 links; additional links degrade performance select view options to change the layout or show relationships this option is available only if the global constant ciservicemapincidentstatus is set to true for more information, see default global constants docid\ dgb4v84edr0axvy7mlnnf select the number of levels to view in large ci maps, you might want to view only one or two levels select an item on the ci map to view its details to center the ci map on a specific item without leaving the current map, right click the item, then select centralize and redraw the application redraws the map with a blue line around the ci you selected to indicate that it is now the central focus of the map c select a layout select horizontal or vertical layout b always show active indicator icons select to display only the incidents with only active status in the ci a always show relation select to show relationships among items on the map viewing a ci outage impact to view the impact of a ci outage from the ci map right click a ci, and select show outage impact the application shows the impact of an outage this service is disabled this service is impacted to revert to the original view, right click the ci and choose hide outage impact viewing a ci map tree to view the upstream and downstream relations for a given ci open the ci service workspace the application displays a list of cis only the ci service workspace allows you to access the ci map tree double click an item to view the record details within a ci record, select the ci service map tree tab cis that are downstream of the current ci are listed on the left side, while upstream cis are on the right refer to working with dependency mapping mapping a ci link or unlink upstream and downstream relations to a given ci under the ci service map tree tab on a ci map, outages propagate upstream it's important that you take this into account when deciding if you should create a downstream or upstream link open the ci service workspace the list of objects appears only the ci service workspace allows you to access the ci map tree within a ci record, select the ci service map tree tab click the link icon under downstream or upstream the relationship window appears select the relationship to create a link and click link the ci record that you selected appears in the tree view any related cis appear as parents or children (as defined when the cis were linked) to the ci in the tree when you search for a ci to link while mapping, only cis defined in the ci named rel constraints and which can be logically linked are displayed refer to defining constraints for ci relationships docid\ ahauampatmiw4efhud6ws defining a ci relationship using the ci named rel data workspace, you can add a short description to define logical relation between cis this description appears on the ci map viewer showing how one ci is related to another (for example, hosted on, connects to, or runs on) for example, a child record connected to a parent record (upstream) contains the description hosted on, while the parent record connecting to a child record (downstream) contains the description hosts open the ci named rel data workspace to display a list of relationships the child to parent link name column displays the description for a child record related to a parent record (an upstream relationship) the parent to child link name column displays the description for a parent record (a downstream relation) related to a child record at the bottom of the window, the label for arrow from the child to parent object field shows the upstream relationship for example, it might say hosted on the label for arrow from parent to child object field shows the downstream relationship for example, it might say hosts double click a record the ci named rel data edit page opens change the labels as needed for example, you could change hosted on to hosted by select save the relationship name appears when you define a ci map defining constraints for ci relationships using the ci named rel constraints workspace, you can define logical relationships between parent and child cis open the ci named rel constraints workspace the list of constraints appears select new the ci named rel contraints form appears enter information into the fields child the child ci type such as database linkname the relation between the child and parent ci types such as runs on this list is populated by the ci named rel data workspace parent the corresponding parent ci type such as server description optional a description of the constraint select save