Service Desk Console

offers several workspaces for all it service management roles and tasks such as service desk analyst, service desk manager, problem manager, change manager, and hr manager, who would typically manage service requests, incidents, problems, changes, etc this module explains how to use the different workspaces in to familiarize yourself with the application, see getting started docid\ unosrly5 dcfylirfuujq for detailed information on how to use the service desk console, see all topics under the service desk console heading in the left navigation bar