Agentic AI

role (for configuration), self service users (to chat with agentic ai bot) platform saas only minimum version 2026 1 feature eligibility customers must purchase agentic ai add on license to use this capability once you purchase the license, reach out to your ivanti account manager https //www ivanti com/lp/customers/contact/epg contact us to enable the enable ai feature feature flag for you prerequisites enable the global constants – chatenabled , intelligentbotintegrationenabled , and defaultagenticaiuserrole for more information, refer to list of global constants docid\ dgb4v84edr0axvy7mlnnf requires microsoft sql server 2025 or later agentic ai is a multi agent system designed to enhance and related workflows to achieve goals with minimal human oversight you can use textual prompts and natural language prompts to interact with them for self service users, agentic ai actively plans, reasons, and executes complex, multi step tasks the feature offers deeper integration with itsm, including direct chat based actions and context awareness this ai solution transforms itsm by automating complex workflows, providing intelligent assistance, and integrating deeply with ivanti’s platform, maintaining strict security and compliance standards the key capabilities of the feature are knowledge search and incident deflection agentic ai can search across vast, configurable knowledge bases and return well formatted, contextually relevant answers using retrieval augmented generation (rag) this helps to reduce ticket volume incident agent enables fully automated incident creation using natural language service request agent dynamically selects the appropriate request template based on the user’s prompt and submits the request automatically q\&a service allows users to ask queries such as checking active incidents, incidents created last week, their status, the status of a specific incident id, and more live agent handoff configurable options to transfer conversations to human agents when necessary ai powered summaries quickly access clear and concise summaries of essential details across any business object, powered by advanced ai to get started with this feature, refer to getting started with agentic ai docid 2mrwffztvvyqunxgtdngu