Working with Tasks

mobile analysts can create, edit, view, manage, and complete tasks, including assigning tasks to others from their mobile devices emails, notes and attachments can be added and deleted in a task for more information, refer to working with journal and attachments docid\ vo22soany48gpiqtkf58h on the task workspace page, you can filter and sort the tasks by expanding the filter & sort drop down you can expand the filter by option to select the suitable options that fit your search criteria, like status, priority, resolve by, owner, scanned period, and so on similarly, you can expand the sort by option and select suitable options from the drop down list you can also contact your administrator to customize your filters and sorts on the task workspace page, you can select the tile view icon to view all the tasks in a tile view format, where you can get additional information about the user when you click the image circle under any particular task, a user information card pops up and displays the username, designation, department, email address, and phone number creating a task a task can only be created for an incident; therefore, you need to open the incident you want to add a task to from the home page, open an incident tap edit , more icon and then select add new task fill out the information in the create new task page and tap save viewing and editing a task from the home page, do one of the following select my tasks to view only your tasks select view tasks to view your and your team's tasks select a task to view its details and tap edit make the necessary changes and tap the save icon to open the incident associated with the task, tap the more icon and select open parent item this option is available only if the parent item of the task is incident completing a task from the home page, open a task and tap edit tap the more icon and select complete