AI Configuration Hub

role administrators platform saas only minimum version 2024 2 feature eligibility ivanti's capabilities are available to customers who have subscribed to premium or enterprise premium license to know your eligibility, reach out to your ivanti account manager the ai configuration hub is a centralized ai itsm workspace where you can manage all ai capabilities within ivanti neurons for this hub provides configuration options for advanced features such as the ai content generator, knowledge base ai, and intelligent automation tools that enhance your it service management experience in addition to content generation, the hub supports language translation and ai translation, enabling seamless translation and localization of knowledge articles, tickets, and user communications administrators can now configure custom translation models, choosing from providers such as openai (custom hosted), azure openai, google translate, azure translate, and deepl by consolidating these powerful tools into a single knowledge base platform, the ai configuration hub empowers administrators to configure, customize, and optimize ai driven processes for better efficiency and service quality accessing the ai configuration hub log in to as an open the configuration console, scroll to select ai configuration hub ai configuration hub business object summarization ai powered summarization enables analysts to instantly capture the key details of any business object, minimizing the time required to review and understand information this accelerates triage, prioritization, and decision making across diverse use cases to enable the this capability, set business object summarization to active using the toggle button customizing business object summarization you can enable localization of ai content and edit/add fields to generate ai content click the configure option beside the toggle button set the enable localization option to active using the toggle button when this option is selected, the ai content is generated in the selected locale of the application under the select the business object section, select the preferred business object from the dropdown under the select the form fields section, select fields from the dropdown and enter their labels you can use form fields to display additional information on the ai generated summary this information appears as a static data just above the ai generated content under the select the fields to generate ai content section, enter the following details the ai uses these details to generate the summary field click the field dropdown and select the field from the business object display name enter the field's internal name (not the display name) description enter details about what the field contains for example, its purpose to help ai understand the data in this field optionally, click the add icon to include more fields for generating ai content you can add up to 10 additional fields select or clear the checkbox to enable or disable an additional field click the delete icon beside any additional field to delete it you can enable/disable and delete only the additional fields the default fields cannot be disabled or deleted click save customizing fields refer to business object summarization # for more information ticket summarization to enable ticket summarization, set ticket summarization to active using the toggle button customize the ticket summarization capability click the configure option beside the toggle button the ticket summarization edit page is displayed enable or disable the following features predict urgency use the toggle button to enable or disable urgency prediction for incidents raised by users show user interaction history to end user turn on/off the toggle button to show or hide the interaction history to the users if you disable this option, the user interaction history is displayed only for the team click back to exit refer ticket summarization # for more information knowledge base creation to enable knowledge base creation, set knowledge base creation to active using the toggle button customize the knowledge base creation capability click the configure option beside the toggle button the knowledge base creation edit page is displayed the knowledge base creation page has the following tabs configuration you can enable localization, set the temperature, and select/add fields to generate ai content enable localization set the enable localization option to active using the toggle button when this option is selected, the ai content is generated in the selected locale of the application set the temperature adjust the temperature by moving the select the temperature slider to the left to decrease or to the right to increase the temperature the range is 0 (lowest) to 100 (highest) customize fields used for generating the ai content a under the select the fields to generate ai content section, enter the following details field click the field dropdown and select the field from the business object display name enter the field's internal name (not the display name) description enter details about what the field contains for example, its purpose to help ai understand the data in this field b optionally, click the add icon to include more fields for generating ai content you can add up to 10 additional fields c enable or disable the additional fields by selecting or clearing the checkbox beside the additional fields d click the delete icon beside any additional field to delete it you can enable/disable and delete only the additional fields the default fields cannot be disabled or deleted click save user feedback the user feedback tab displays the feedback received in both grid and chart formats, allowing easy visualization and analysis of user responses over time key elements of user feedback feedback grid displays individual comments along with attributes like helpfulness and feedback date, providing detailed insights into user sentiments and experiences overall feedback stats a dynamic chart that reflects feedback trends over selectable time periods, helping to track changes in user satisfaction and identify areas for enhancement user feedback refer knowledge base article generation # for more information incident correlation the incident correlation feature allows you to analyze incoming incidents and automatically group or link them based on similarities in fields such as summary, category, service, and more these correlated incidents are then displayed in the incident correlation dashboard, enabling you to quickly identify widespread issues and streamline resolution refer incident correlation # for more information ticket classification the ticket classification feature uses ai powered models to automatically classify it support tickets by categorizing tickets accurately and efficiently, it reduces manual effort and helps streamline ticket management refer ticket classification # for more information neurons ai to enable neurons ai, set neurons ai to active using the toggle button with the neurons ai feature, you can create customized, visually appealing reports and widgets in the application by entering your prompt in simple text based input the neurons ai feature is available only for customers using dashboard v2 refer neurons ai # for more information translation service the translation service feature converts all ui elements and user generated content into the user's preferred language or locale for example, in an incident summarization, if an end user located in germany requests the summary in their local language (german), the translation service can perform the translation and deliver the output in that language user entered content and ui elements in renders in german refer translation service docid 5jbse0ep5edvpyhexp4gl for more information auto translation the auto translation capability is an independent feature that enables ai based translation of content based on user's selected locale it functions in the following areas localization workbench field level translation localization workbench works with both ivanti hosted translation model and custom translation model however, the translation is limited to 20 strings per call for ivanti hosted translation model if custom translation model is configured, the translation capacity increases to 100 strings per call refer auto translation # for more information write assist the write assist feature provides ai powered assistance for enhancing and generating content it is accessible through ai configuration hub and includes two sub features field level write assist email assist refer write assist # for more information expression assist the expression assist feature enables you to enter queries in natural language in the expression editor and convert them into valid expressions refer expression assist # for more information ai search ai search enables you to retrieve records using natural language queries the system automatically interprets the query and generates the appropriate filter criteria refer ai search # for more information track your ai performance this dashboard displays the number of incident summaries, knowledge articles, and widgets you created using the built in ai capabilities within the selected time frame last 7 days , last 30 days , or last year