Knowledge Base Article Generation

role platform saas only minimum version 2024 2 feature eligibility ivanti's capabilities are available to customers who have subscribed to premium or enterprise premium license to know your eligibility, reach out to your ivanti account manager package installation existing customers import the latest package https //marketplace ivanti com/xchange/64b5b48e2ee9d6e08c3e6724/solution/66573f6ffa3fa054d3cbb75a ivanti neurons for introduces capabilities that simplify the process of creating knowledge content with just a click, knowledge base articles can be generated using supported out of the box templates, making it easier for service desk analysts to produce consistent and helpful documentation this ai knowledge base feature eliminates manual effort, allowing teams to quickly generate knowledge articles and maintain a robust knowledge base platform whether you're building a help desk knowledge base or managing kb articles, this intelligent solution enhances productivity and ensures high quality content across your knowledge base ai environment configuring the generate knowledge article button the generate knowledge article button is not available by default for existing customers; the must specifically add it to the incident layout however, for new users, the generate knowledge article button is available out of the box by default prerequisite existing customers ensure you import the latest package adding the generate knowledge article button to the incident layout log in to as an administrator open the configuration console > build > business objects > incident > layouts tab select the incident business object layout used for the role you want the generate knowledge article button implemented click formview to edit the form click edit under the toolbar field the toolbar editor page is displayed drag and drop generate knowledge article into the toolbar the toolbar button editor window is displayed click advanced enter the following code under hidden expression $(!isregexmatch(getglobal("isaiitsmenabled"),/"knowledgebasecreation" \s \[tt]rue/)) enter the following code under disabled expression $(status not in ("resolved", "closed")) save the changes open the incident page, the generate knowledge article button should be available generate knowledge article button in incident page generating a knowledge base article log into as a or any role having access to the incident workspace open a resolved or closed incident click generate knowledge article and select a type from the dropdown list the knowlege base article is displayed on the side panel the ai generates the title , keywords , and description only knowledge base templates provided out of the box are supported in generating the ai knowledge article custom templates are not supported ensure you provide sufficient details in the description , summary , and resolution fields to be able to generate the knowledge article select the collection and category and click save as draft click the thumbs up or thumbs down button at the end of the page and enter your comments sharing your feedback helps us improve the capability generated knowledge base article the ai summary form is provided as a fixed interface and is not customizable