Working with Configuration Items

about configuration items docid\ sckipw0sr5 f3xazxi97sconfiguration process docid\ sckipw0sr5 f3xazxi97sviewing configuration items docid\ sckipw0sr5 f3xazxi97sabout configuration management docid\ zxmo 2odmp9nem1tij6d about creating a configuration item docid\ zmfn pxt6cjewpqpaj6wpworking with the ci map docid\ ahauampatmiw4efhud6wslinking configuration items to other business objects docid 1euwxbtbztykaemfn 8hmsetting up a change window and lockout docid\ ie1viago rdqgv9or63itabout the configuration baseline docid\ emdkl6p3bsrodtmy2kqrcworking with variance reports docid\ evq6ia0ax 4kk0ywjac8a about configuration items configuration items are generally any component of an it infrastructure and typically include it services, hardware, software, buildings, people and formal documentation such as process documentation and service level agreements information about each configuration item (ci) is organized in a configuration record and is maintained throughout its lifecycle by configuration management the configuration item records are listed in the ci workspace a change is usually scheduled to implement or deploy a configuration item through the release mechanism in , configuration items include physical assets as well as services during the change, change managers ask which are the configuration items that have been affected, how have they been affected, and which services are impacted by the affected configuration items for example, implementing a new microsoft exchange server (which is a configuration item) could potentially impact email services (which is a service) change managers can also view the ci map to view the services that might impact or be impacted by the change change managers can also view the baseline of a configuration item before making the change baseline of the associated configuration item is recorded in the baseline comparison tab of the configuration item record and the baseline tab of the change record when the change is in implemented status configuration process the configuration management database (cmdb) has relationships with processes in the following areas incident problem change release service request see linking configuration items to other business objects docid 1euwxbtbztykaemfn 8hm for more information on each of these objects viewing configuration items log into the open the ci workspace a list of configuration items appears double click a record to view results the ci workspace