Answering the Survey
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After an Incident or Change is closed, the application invites you to participate in a survey. It is important to provide feedback to the Service Desk about their effectiveness.
When you receive a survey email, do the following:
- Click the survey link or copy the survey URL and paste it into the URL field of a browser.
- Enter your answers to the questions.
- Click Submit.
The survey response is stored with the Incident/Change.