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Administering and Customizing Neurons for ITSM

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You can customize Neurons for ITSM to suit your business needs such as you can choose the fields and deisgn the workflows as per your business process. You can create rules and relationships that are apt for your business and also customize the UI using forms and layouts as need be.

Checkout the topics in this section to know more.

Working with Business Objects

Using Business Rules

Using Relationships

Using Forms

Using Layouts

Working with Lists

Working with Dashboards

Using Quick Actions

Using Pick Lists

Using Counters

Accessing the Audit History

Working with Escalations

About the Schedule Entry and Scheduled Jobs Workspaces

Authentication

Application Security

Working with Styles

About Workflows

Working with a Universal Worklist

Working with Data Archival and Data Retrieval

Improving System Performance

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