 is a complete cloud-optimized ITSM solution. It helps you to automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk, support ticket solution or need to perform more advanced ITIL service management processes, this solution can easily scale and adapt to meet your specific business needs.

 and set it up for users to use the different workspaces.

For more information, check out the following topics:

Working with Workflow Instances

Configure and Administer

NeuronsiPaaS

ITSM

Primary.Company

Primary.Product

Primary.TitleLine

Primary.Year

L10n.CompanyLegal

Primary.Product-Neurons-for-ITSM

FRS_VARS_Self.Service_Catalog

FRS_VARS_Self.Neurons_ITSM_-_Administrator

FRS_VARS_Self.Self_Service_Mobile_portal

FRS_VARS_Self.Neurons_for_Facilities

FRS_VARS_Self.Neurons_for_GRC

FRS_VARS_Self.Self_Service_Portal

FRS_VARS_Self.Neurons_ITSM_-_Self_Service_User

FRS_VARS_Self.My_Items

FRS_VARS_Self.Request_Offering

FRS_VARS_Self.Service_Requests

Primary.Version

FRS_VARS_Self.AutoDate

Primary.TitleLine-Neurons-for-ITSM-Self-Service-Help

Primary.Year-2026

Self-L10n.CompanyLegal

FRS_VARS.ProductName

FRS_VARS.Service_Catalog

FRS_VARS.Neurons_ITSM_-_Administrator

FRS_VARS.Self_Service_Mobile_portal

FRS_VARS.Company

FRS_VARS.Neurons_for_Facilities

FRS_VARS.Company-short

FRS_VARS.Neurons_for_GRC

FRS_VARS.Neurons_for_ITSM_Enterprise

FRS_VARS.Neurons_ITSM_-_Self_Service_User

FRS_VARS.Announcements

L10n.Home

FRS_VARS.My_Items

FRS_VARS.Knowledge

FRS_VARS.Request_Offering

FRS_VARS.Service_Request

FRS_VARS.Incident

Analyste du centre de services (Service Desk)

FRS_VARS.Neurons_ITSM_-_Service_Desk_Analyst

(Undefined variable: Primary.Release Version)

Primary.Release_Version

FRS_VARS.AutoDate

Primary.TitleLine-Neurons-for-ITSM-Self-Service-Help.

L10n.Copyright

Primary.Year-2023

L10n.AllRights

L10n.Privacy

Primary.TitleLine-Neurons-for-ITSM

FRS_VARS.Neurons_ITSM_-_Service_Desk_Analyst-Service-Desk-Analyst

L10n.Home-Home

FRS_VARS.Neurons_ITSM_-_Administrator-Administrator.

FRS_VARS.Service_Request-Service-Request

FRS_VARS.Service_Catalog-Service-Catalogue

FRS_VARS.Announcements-Announcements

FRS_VARS.My_Items-My-Items

FRS_VARS.Knowledge-Knowledge

FRS_VARS.Request_Offering-Request-Offering

FRS_VARS.AutoDate-May-26-2026

FRS_VARS.ProductName-Neurons-l-ITSM

FRS_VARS.Service_Catalog-ktalwj-alkhdmat

FRS_VARS.Neurons_ITSM_-_Administrator-almsuwl

الخدمة الذاتية عبر الهاتف المحمول

FRS_VARS.Self_Service_Mobile_portal-alkhdmh-althatyh-abr-alhatf-almhmwl

FRS_VARS.Neurons_for_Facilities-Neurons-llmussat

FRS_VARS.Neurons_for_GRC-Neurons-l-GRC

FRS_VARS.Neurons_for_ITSM_Enterprise-Neurons-lmussh-ITSM

FRS_VARS.Self_Service_Portal

Primary.Product-Neurons-l-ITSM

FRS_VARS.Mobile_Analyst-mhll-alhatf-almhmwl

FRS_VARS.Neurons_ITSM_-_Self_Service_User-alkhdmh-althatyh

FRS_VARS.Announcements-ialanat

FRS_VARS.My_Items-anasry

FRS_VARS.Knowledge-almarfh

FRS_VARS.Request_Offering-tlb-alardh

FRS_VARS.Service_Request-tlb-alkhdmh

FRS_VARS.Incident-hadth

FRS_VARS.Neurons_ITSM_-_Service_Desk_Analyst-mhll-mktb-alkhdmh

FRS_VARS.AutoDate-26-2026

FRS_VARS.Announcements-ialanat.

FRS_VARS.Incident-hadth.

FRS_VARS.Service_Catalog-ktalwj-alkhdmat..

FRS_VARS.Neurons_ITSM_-_Administrator-almsuwl..

FRS_VARS.Self_Service_Mobile_portal-alkhdmh-althatyh-abr-alhatf-almhmwl..

FRS_VARS.Neurons_ITSM_-_Self_Service_User-alkhdmh-althatyh..

L10n.Home-Startseite.

FRS_VARS.My_Items-anasry..

FRS_VARS.Knowledge-almarfh..

FRS_VARS.Request_Offering-tlb-alardh..

FRS_VARS.Service_Request-tlb-alkhdmh..

FRS_VARS.Neurons_ITSM_-_Service_Desk_Analyst-mhll-mktb-alkhdmh..

L10n.Copyright-Avtorskoe-pravo..

L10n.CompanyLegal-(Undefined-variable:-L10n.CompanyLegal)

L10n.AllRights-Vse-prava-zashisheny...

FRS_VARS.Mobile_Analyst

FRS_VARS.Service_Catalog-ktalwj-alkhdmat.

FRS_VARS.Neurons_ITSM_-_Administrator-almsuwl.

FRS_VARS.Self_Service_Mobile_portal-alkhdmh-althatyh-abr-alhatf-almhmwl.

L10n.Home-Inicio.

FRS_VARS.My_Items-anasry.

About Neurons for ITSM Deployment

About the Configuration Console

Ivanti Neurons for ITSM and Neurons Integration - Best Practices

Using the Deployment Sequence

Planning Your Deployment

Working with Organization Charts

Working with Supporting Organizations

Defining Your Organization

Designating a User as a Named User for Licensing

Viewing the License Usage Report

About the LogonHistory API

Tracking Licenses

Setting-up Your Organization

Entering Account Information

Adding Customer Information

Setting Up Incident Management

Configuring the Self-Service Portal

Configuring the Service Desk

Defining Change Types for Your Organization

Defining the Change Lifecycle

Creating a Change Approval Board

Defining Change Templates

Configuring the Change Dashboard

Defining CIs for Change Enablement

Setting Up Change Enablement

Setting Up Request Management

Adding Users to the System and Assigning Roles to Users

Reviewing and Finishing the Application Setup

Working with Dates, Times, and Time Zones

Working with Demo Data

To Configure Allowed HTML Tags and Attributes

Setting Up the Application

Configuring the Enterprise Self Service Welcome Page

Creating a Self Service Mobile Role

Enabling the Chat with Support Option

Configuring the Save For Later Feature

Configuring Enhanced Search

Translating the Self Service UI elements

Customizing Block and Template Parts

Managing Block Templates with Category Folders

Using Blocks in the Self Service Mobile Portal

Working with Template Blocks in the Self Service Mobile Portal

Working with the Color Picker

Adding a Status to the My Items Table

Adding Filters to the Service Catalog

Setting up Favorites in Self Service Mobile

Configuring the My Items record display

Configuring the Self Service Mobile Portal

Getting started with Self Service management portal V3

Configuring Workspace

Matching Panel Configuration

To Set Up Knowledge Management Features

To Configure Search

Workspace

To Configure Banners and Favorites

Configuring Global Settings

Working with Page Settings - Home Page

Working with Page Settings - Service Catalog

Exporting and Importing Page Setting and Global Setting Templates

Working with the Page Designer

Configuring the Enterprise Landing Page Using the Style Editor

Roll back from V3 version

Comparison of Self Service Management Portal V2 and V3

Self Service Portal V3

Configuring custom business objects for the Mobile Analyst portal

Enabling multi-select option for the Mobile Analyst portal

Configuring Command buttons in the Mobile Analyst Form

Supported Controls in the responsive Analyst UI

Supported Functions in the responsive Analyst UI

Configuring the Analyst Portal

Working with Employees

Working with External Contacts

Using the Contact Store

About Team Costing

Working with Teams

Working with Departments

Using Contact Groups

Example: Giving Service Desk Analysts Access to Assigned Incidents

Example: Giving a Service Desk Manager Access to Incidents for an Organizational Unit

Example: Giving a Service Desk Analyst Access to Incidents Assigned to an Organizational Unit