Getting Started with Agentic AI

You can access Agentic AI through the Microsoft Teams Bot. Users with the Self Service role can use either option to interact with Agentic AI and connect with a Live Agent when needed.

Users with their role defined in the DefaultAgenticAIUserRole global constant or users with Self Service role (if the global constant is not defined) can interact with Agentic AI and connect with a Live Agent when needed. For more information about DefaultAgenticAIUserRole, refer to List of Global Constants.

To get started, checkout the following topics to begin your Agentic AI journey:

To use Agentic AI through Microsoft Teams, integrate Neurons for ITSM with Microsoft Teams Bot and create a custom Teams app. For more information, refer to Create the Agentic AI Bot.

Refer to Configuration of Agentic AI.

Refer to Configuration of Agentic AI.

Use the Analytics feature to monitor the performance and usage of Agentic AI. Global Analytics provides a consolidated view of performance metrics across all AI agents, while agent-specific analytics provides detailed metrics and usage statistics for individual agents.

For a consolidated view of performance metrics across all AI agents, refer to Analytics.

For the performance metrics of individual agents, refer to Knowledge base agent, Incident creation agent, Service request agent, and Q&A agent.