Workspace Index - Admin

2 min

This section lists the default workspaces that are included with the Service Desk console for Administrator user role. This does not include the workspaces in the Configuration console. For a list of workspaces in the Configuration console, see Configuration Menu Index.

Workspace Name	Default Roles	Documentation Link
Account	Admin	Entering Account Information
Agent Skill	Admin	Configuring Agent Voice Settings
Analytic Metrics	Admin	About Analytic Metrics
Asset Data Mapping	Admin	Viewing and Managing Asset Data
Attachment	Admin	Working With Attachments and URLs
Authentication Provider	Admin	Working with ADFS/SAML
Business Value Modeling	Admin	Business Value Modeling
Calendar Item	Admin	Exchange Calendar Configuration
Client	Admin	not documented as of 10/12/15
CMDB Import Configuration	Admin	not documented as of 10/12/15
Component	ConM, DA, DM, IM	not documented as of 10/12/15
Computer Configuration	PM, RelM	not documented as of 10/12/15
Computer Provisioning Task - Legacy	Admin, ChM, ConM, SDA, SDM	not documented as of 10/12/15
Configuration Item	ConM, DA, DM, IM	not documented as of 10/12/15
Contact Group	Admin	Using Contact Groups
Contact Store	Admin	Using the Contact Store
Department	Admin, SDACL	Working with Departments
Discovery Settings	DM, IM	not documented as of 10/12/15
Email	Admin, KM, PM, SDA, SDM, SDACL, SDACM	Setting Up Email About Email Processing
Email Config	Admin	Working with Email Servers Working with Email Inboxes
Email Object Name Mapping	Admin	Using the Object Name Mapping Tab
Employee	Admin, PM, SDA, SDM, SDACL, SDMCL	Working with Employees
Employee Team	ChM, PM, RelM, SDM, SDMCL	Working with Teams
EmployeeTeam	Admin	Working with Teams
Encryption Key	Admin	Working with Encryption Keys
Event	Admin, DM	Configuring Event Management
External Contact	Admin	Working with External Contacts
External Login	Admin	Viewing a List of Users with External Logins
FRS Approval Status Keyword	Admin	Using the FRS Approval Status Keyword Tab
Ivanti Release Package	Admin	Managing Packages
Ivanti Release Project	Admin	Managing Projects
Ivanti Transaction Detail	Admin	Managing Transaction Sets
Ivanti Transaction Set	Admin	Managing Transaction Sets
Identity Store	Admin	Using the Identity Store
Inbox	Admin	Working with Email Inboxes
Integration	Admin	How Data Integration Works
Integration History	Admin	Viewing the Integration Status and History
Integration Log	Admin	Viewing the Integration Log
Integration Queue	Admin	Viewing the Integration Status and History
Integration Trusted Host	Admin	Setting the Trusted IP Addresses
LDAP Import Log	Admin	Viewing the LDAP Import Log
Logging Configuration	Admin	Viewing the Logging Configuration
Logs	Admin	Working with Logs
Metadata Validation Config	Admin	Working with Metadata
Metadata Validation Run	Admin	Working with Metadata
Mobile Device Management	Admin	not documented as of 10/14/15
My Item Status	Admin	Adding a Status to the My Items Table
Notification	Admin	Working with Notifications
Org Unit	Admin, ConM, DA, DM, IM, LM	Working with Organization Charts
Patch Log	Admin	Viewing the Patch Log
Public Key	Admin	Working with Encryption Keys
Run Program / Export History	Admin	Using the Run Program for the Remote Host
Schedule Entry	Admin, ChM, ConM, DM, IM	About the Schedule Entry and Scheduled Jobs Workspaces
ScoreCardConfig	Admin	Using the Score Card
Search	Admin, ChM, ConM, IM, KM, LM, PM, RelM, SS, SSM, SO, SDA, SDM, SDACL, SDMCL, SSCL	Using Search
Security History	Admin	Working with Security History
Service	E, PM, RelM
Services	SO
Skill	Admin	Customizing Your Voice-to-Ivanti-Neurons for ITSM Integration
Survey Metric View	Admin	Working with the Survey Metric View
Task Assignment Status Keyword	Admin	Using the Task Assignment Status Keyword Tab
Tenant Email Mailbox Mapping	Admin	Using the Field Mapping Tab
Tenant Email Subject Line	Admin	Using the Ignore a Message with Subject Tab
Transaction Audit Log	Admin, SDM	About the Transaction Audit Log
Truncate Body Rule	Admin	Using the Truncate Body Tab
Trusted Sender Domain	Admin	Using the Trusted Sender Domain Tab
URL Workspace Content	Admin	Adding a Workspace that Displays HTML Content
Validation Results	Admin	Viewing Validation Results
Voice - Agent Group	Admin	Configuring Group Voice
Voice - Not Ready Reason	Admin	Customizing Your Voice-to-Ivanti-Neurons for ITSM Integration
Voice - Skill Group	Admin	Configuring Group Voice
Voice - Synch Status	Admin	Configuring Group Voice
Voice - UI Supported Language	Admin	Customizing Your Voice-to-Ivanti-Neurons for ITSM Integration
Voice Activity Log	Admin	Viewing the Voice Activity Log

Role Legend

Admin - Administrator

ChM - Change Manager

ConM - Configuration Manager

DA - Discovery Analyst

DM - Discovery Manager

E - Executive

G - Guests

H - Help Desk Demo

IM - Inventory Manager

KM - Knowledge Manager

LM - License Manager

PPM - Portfolio Manager

PrbM - Problem Manager

PrjM - Project Manager

RelM - Release Manager

RepM - Report Manager

SS - Self Service

SSM - Self Service Mobile

SO - Service Owner

SDA - Service Desk Analyst

SDM - Service Desk Manager

SDACL - Support Desk Analyst for Call Log

SDMCL - Support Desk Manager for Call Log

SSCL - Self Service with Call Log