Admin-User (English US)

Navigate through spaces

Getting Started with Neurons for ITSM

Consoles and Portals in Neurons for ITSM

Types of Service Management Users

App login and navigation

Changing the Language or Locale

Changing and Recovering Passwords

Manage Your Profile Settings and Password

Neurons for ITSM Portals

Using Keyboard Shortcuts

Answering the Survey

Getting Started with Agentic AI

Knowledge base agent

Incident creation agent

Service request agent

Summarization agent

Sample use case

About Ivanti service management portfolio UI V3

Ivanti Service Management Portfolio UI V3

Configure and Assign Views and Layouts Using the Modern Page Designer

Comparison of Classic UI V1 and Ivanti Service Management Portfolio UI V3

Service Desk Console

About Workspaces

About Enterprise Workflow Management

Working with Roles

Chatting with Self Service Mobile users

Working with Mobile Analyst

About Incident Management

Working with Service Level Management

Working with Service Requests

Working with the Service Catalog

Working with Request Offerings

Working with Financial Management

Working with Change Enablement

Working with Problem Management

Working with Configuration Items

Working with Release Management

Working with Tasks

Working with the Call Log

Working with DSM

Knowledge Management

Working with Reports and Report Management

Working with Activity History

Working with Analytic Metrics

Working with Stakeholders

Working with Workflow Instances

Configure and Administer

Initially Configuring Neurons for ITSM

Administering and Customizing Neurons for ITSM

Ivanti ITSM Generative AI

AI Configuration Hub

Incident Correlation

Business Object Summarization

Ticket Summarization

Knowledge Base Article Generation

Translation Service

Auto-Translation

Expression Assist

Working with the Web API

Web Service Methods

Working with the Ivanti Integration Web Service

Working with Webhooks

UI Migration Guide

Using the Ivanti Neurons for ITSM Online Help

More Information

Third-Party Attributes

Docs powered by Archbee

What's New

0 min

Check out the Release NotesRelease Notes to learn about the new features, enhancements, and other updates in release version 2026.3.

Document image

Updated 11 Sep 2026

Docs powered by Archbee

Docs powered by Archbee

Copyright © 2026, Ivanti, Inc. All rights reserved.

Privacy and Legal