Using Keyboard Shortcuts

the application has many keyboard shortcuts for navigating using keyboard shortcuts, you can perform searches, navigate through the application, create new incidents, run quick actions, and more these keyboard shortcuts are specific to the application and do not interfere with the keyboard shortcuts in your web browser the keyboard shortcuts are consistent across languages, and only use english characters the keyboard shortcuts use two modifiers either alt or ctrl + shift, you may use any one of the modifier and the modifier is not configurable for mac users, the alt key is also called the option key by default, tab access is disabled in the safari web browser to enable it, go to preferences > advanced and select press tab to highlight each item on a page in addition to the keyboard shortcuts, you can also use the up arrow, down arrow, page up, and page down keys on your keyboard if you are in a read only control where you cannot enter any text, such as a list view, you do not need to use a modifier you can just click the keyboard shortcut without the modifier and achieve the same result keyboard shortcuts apply to the active panel, which is where the cursor is the available shortcuts vary depending on which panel the cursor is in previewing the keyboard shortcuts to preview the keyboard shortcuts, hold down the alt key; however, this does not work if you are in an html field you may need to refresh the page if the keyboard shortcuts are not displayed browser specific keyboard shortcuts the following keyboard shortcuts are used by one or more web browsers alt tab alt f alt e alt v alt a alt t alt h alt b do not create new keyboard shortcuts using these letters if you create a new keyboard shortcut and use one of these letters, the application could potentially implement either the browser specific shortcut or the user defined shortcut creating and modifying keyboard shortcuts you can create new keyboard shortcuts and edit existing ones for quick actions, including the default keyboard shortcuts that are part of the default the application if you create a new toolbar item, but do not specify a keyboard shortcut, the application creates a default shortcut which is the first unique letter of the label that is not reserved by a standard, reserved, or overridden shortcut, and uses alt as the modifier follow these steps to create a new keyboard shortcut from the configuration console, click build > page layouts select a layout the edit layout page is displayed click gridview the list view editor is displayed click edit next to the toolbar area the toolbar editor is displayed click any toolbar item the toolbar button editor is displayed enter a letter in the shortcut field you can only assign one letter or number to a shortcut you cannot assign special characters click save to close the toolbar button editor click save to close the toolbar editor click save from the toolbar keyboard shortcuts the following are the keyboard shortcuts available in the application toggle keyboard shortcut action alt+t toggles between the active panel and the toolbar top level menus keyboard shortcut action alt+w opens the more menu from the top level header bar this is where you see all the workspaces available to you this does not work from inside dashboards business object workspaces these keyboard shortcuts may or may not be available, depending on the specific business object workspace keyboard shortcut action alt+a opens the action menu alt+c closes the record alt+d deletes the record alt+e starts a remote control session alt+g opens the go to menu alt+h posts a message to the social board with the record alt+i pins the record to the watch list alt+l shows the list view alt+n creates a new record alt+shift+n shows the new\ menu, which allows you to create a new record from a template alt+p adds a problem to the record alt+r refreshes the workspace alt+q requests a change alt+t prints the record alt+u attaches an issue and resolution article alt+/ opens the quick search menu alt+\ opens the saved search menu alt+tab moves to the next control alt+shift+tab moves to the previous control keyboard shortcuts in a workspace list view all keyboard shortcuts available in the business object workspaces, plus the following additional keyboard shortcuts keyboard shortcut action alt+d deletes a record alt+e resolves the record alt+p prints the record form view keyboard shortcut action alt+c closes a record alt+d deletes a record alt+h shares the record alt+l opens the list view alt+s saves the record alt+shift+ right arrow moves to the next record alt+shift+left arrow moves to the previous record alt+shift+k used for forms that have tabs moves to the next child panel or header form this is the same as clicking on the next tab for example, in the screen below, if you are currently viewing the details tab, if you click alt+shift+k, you move to the resolution details tab if you are already viewing the last tab, clicking alt+shift+k opens the list of additional tabs this is the same as clicking the + button on the right (not shown above) alt+shift+j moves to the previous child panel or header form this is the same as clicking on the previous tab tab moves to the next control shift+tab moves to the previous control tab moves the navigation from the list of tabs to inside the child panel when you are in a read only control where you cannot enter any text, such as the child panel below, you do not need to use a modifier you can just click the keyboard shortcut without the modifier and achieve the same result for example, below, if you click n in the incident list, the application displays the new incident window if you click alt+n , the application also opens the new incident window keyboard shortcuts in a read only child panel however, if you are in a child panel that is not read only, which means you can enter data into the form, as shown below, you must use a modifier below, if you click alt+n , the application opens the new problem window you cannot access the new incident form from here keyboard shortcuts in a not read only child panel popup menus keyboard shortcut action esc closes the popup menu without saving the data ctrl+enter saves the data and closes the popup menu tab moves to the next control shift+tab moves to the previous control