Ivanti ITSM Generative AI

role platform saas only minimum version 2024 2 feature eligibility ivanti's aitsm capabilities are available to customers who have subscribed to premium or enterprise premium license to know your eligibility, reach out to your ivanti account manager package installation existing customers import the latest package https //marketplace ivanti com/xchange/64b5b48e2ee9d6e08c3e6724/solution/66573f6ffa3fa054d3cbb75a with ivanti’s aitsm generative ai capabilities, organizations can leverage an advanced ai solution for to streamline operations and boost efficiency by applying artificial intelligence for , this feature reduces manual effort in critical tasks such as summarizing incidents and tickets, as well as generating accurate and consistent knowledge base articles this intelligent automation not only accelerates service desk workflows but also ensures higher accuracy and consistency, enabling it support teams to focus on faster resolution and improved user experience the following capabilities are supported incident correlation configure correlated incidents htmticket classification configure ticket classification using aitsm htmbusiness object summarization business object summarization htmticket summarization ticket summary htmknowledge base article generation knowledge article generation htmneurons ai neurons ai htmtranslation service translation service htmauto translation auto translation htmwrite assist write assist htmexpression assist expression assist htmai search ai search htm these ai capabilities are the outcomes of algorithms for information on configuring the capabilities, see ai configuration hub ai configuration hub htm