Working with Logs

about logging docid\ c5rljjj4xtavenebq4h65viewing logs docid\ c5rljjj4xtavenebq4h65viewing the logging configuration docid\ sm4xxhchp2z7c eqv8 0jviewing the logging configuration docid\ sm4xxhchp2z7c eqv8 0jviewing the cmdb baseline log docid 3v6agqtuwtxc0ghnszug9viewing the integration log docid\ hivhyuywfe49q oc95h4uviewing the ldap import log docid\ arvx0vehu8mgak7vjm3tlabout the transaction audit log docid\ hnp3zomj8nr9 ts12pjwnviewing the patch log docid\ uj6lw58gu62y 8rtx8bomworking with the outage log docid\ whc6ucsvf2vtwb2exnttwdeleting a log docid\ ymr58mcp2pg p7hlvgjeu about logging about logs docid\ c5rljjj4xtavenebq4h65using logs docid\ c5rljjj4xtavenebq4h65logging services docid\ c5rljjj4xtavenebq4h65logging levels docid\ c5rljjj4xtavenebq4h65 about logs logs contain valuable information about and are invaluable aids to for diagnosing customer issues we recommend that you keep all logs from the current release and the most recent past major release can automatically archive and delete the application logs on a regular basis by default, this feature is deactivated when automatic archiving is activated, by default any records over 180 days old are eligible for archiving and the archive function runs once a week to activate automatic archiving, see archiving and deleting log data from the neurons for itsm databases docid\ tmpvz7tsfxzvjpswjr53c using logs you can create logs for various events each service on each tenant can have a different logging level logging services includes a set of default logging services, but you can create additional logging services if needed you must create your logging service before you can configure it for logging the following are the default logging services logging service description workflow service logs information from the workflow engine web client logs information from the web client unknown service logs information about services that do not fit into any other category script logs information about the script engine performance logs performance information see measuring the performance of web service calls docid\ bso3urjpc33yozt sv ie for complete information about using this service message queue service logs information about the message queue integration service logs information about the integration services im logs information about discovery escalation service logs information about the escalation service email service logs information about the email service dsm integration service logs information about ivanti dsm cmdb import service logs information about the cmdb import service central config logs information about the central configuration app server rule trace logs information about how the application executes rules for example, if there is an execution error with a rule, the application creates a log record with this service name app server logs information about the application server logging levels set each logging service to a level, depending on the amount of information that you need to collect we recommend that you use the error or warning levels if you include info and debug messages, this could impact application performance by logging too many messages if you use these levels, only do so for a short time following is a list of the logging levels logging level description off logs nothing fatal very severe error events, usually unrecoverable, that may destroy the application error events that can harm the application, but usually allow the application to continue running this level also includes fatal messages warning potentially harmful situations this level also includes fatal and error messages info informational messages that highlight the progress of the application at coarse grained level this level also includes fatal, error, and warning messages debug fine grained informational events that are most useful for debugging an application this level also includes fatal, error, warning, and info messages all includes all messages viewing logs log into the application click logs to open the logs workspace the application displays a list of logs logs workspace open a log to view the log details log details