Using the Field Mapping Tab
The Field Mapping tab only appears if you check Method 2 (for Custom BO).
If you create a new business object, you can map certain fields to appear in an email.
- After performing the tasks in Creating an Inbox, select the Field Mapping tab.
- Select New Tenant Email Mailbox Mapping. The application displays the Tenant Email Mailbox Mapping workspace.
- Enter the field to map.
Field | Description |
|---|---|
Map Field | The name of the field to map, such as PrimaryEmail. |
Map Value | The field value, such as @From: |
Field Mapping Values
Map Field | Map Value |
|---|---|
FRS_Knowledge Type | Document |
Title | @Subject |
Details | @Body |
Collection | IT Knowledge |
Category | Mobile |
Keywords | @From |
Status | Draft |
Tokens for Field Values
Tokens for Field Values | |
|---|---|
@From | The email address from which the mapping occurs. |
@To[N] | The email address for the nth value to which the mapping occurs. Indexing starts from 1, so the first email recipient is addressed as @to[1]. If the index is missing, then just the @to is used or the first recipient is less than 1 (or, @to[0]). |
@CC[N] | The carbon copy email address for the nth value to which the mapping occurs. |
@FirstName | The first name associated with the email from which the mapping occurs. |
@LastName | The last name associated with the email from which the mapping occurs. |
@Subject | The subject of the email. |
@Body | The body of the email. |
- Select Save.