Tracking a Service Request

about tracking a service request docid\ zrs1khsropj 4hnwxernfabout viewing a service request docid\ zrs1khsropj 4hnwxernfviewing a service request in the my open items pane docid\ zrs1khsropj 4hnwxernfviewing a service request in the my items workspace docid\ zrs1khsropj 4hnwxernf about tracking a service request while a works to fulfill your service request, you can do the following view the service request view the details of your service request update your service request the application sends you periodic emails as a works to resolve your service request some emails are routine notifications telling you that the status of your service request has changed other emails might ask you to provide additional information all emails are logged within the service request for historical and documentation purposes if an email requires a response from you, a required response time is assigned to the email if you do not respond within the response time, the application automatically closes the service request the default required response time is 28 days, but it might be set differently for your application contact your administrator to verify the setting about viewing a service request you can view a service request from one of the following places the my open items pane on the self service portal the my items workspace after you locate the service request, click it to open it you can now view more details and update your service request with an attachment or note, as described in viewing a service request in the my open items pane if the service request to view has not yet been fulfilled, it is listed in the my open items pane on the self service portal log into the self service portal click a service request in the my open items pane to display it in the my items tab from there you can update the service request, as described in working with service requests docid\ kdj 8gm9per8ztrjnliry close the service request, as described in about closing a service request docid\ xvinqdgpmnm4xpnv73hyw viewing a service request in the my items workspace if the service request is closed, or if you do not know its status, you can view it by doing the following log into the self service portal click view all my items or click the my items tab on the self service home page the application displays a list of all your items (incidents, service requests, and approval requests) find the service request by reviewing the list manually or by searching refer to using record search docid\ c9eaq0yilml6jk6sakczg click the service request the application displays the service request