About Closing a Service Request

about the service request delivery time docid\ xvinqdgpmnm4xpnv73hywabout the service request waiting time docid\ xvinqdgpmnm4xpnv73hywabout the service request closing time docid\ xvinqdgpmnm4xpnv73hywabout reopening a closed service request docid\ xvinqdgpmnm4xpnv73hyw about the service request delivery time the amount of time that a service request is in submitted, active, approved, or waiting for 3rd party status prior to being fulfilled or closed is called the service request delivery time when the service request fulfillment or closed time exceeds the time defined for a type of request offering to be resolved, its status is shown in the resolution target area of the service request form service request delivery can provide up to four increasingly urgent levels of escalation first, second, third, and breach to end a service request delivery escalation, update the status of the service request to fulfilled or closed fulfilled the service request has been fully complied with and all tasks have been completed closed the service request has been completed, although some tasks might not have been finished about the service request waiting time if the service request is in the approved, submitted, or waiting for customer status, the service request waiting escalation runs to respond to this escalation, close or cancel the service request about the service request closing time if there is no further communication from the requester upon receiving notification about a fulfilled service request, the service request is automatically closed after three business day (by default), but this time can be customized to meet the business rules of your organization about reopening a closed service request by default, restricts closed service requests from opening users in the self service portal should create a new request instead of attempting to reopen a closed service request service owners can enable authorized users to reopen a closed service request by adjusting the security permissions of the service request object see using enhanced object permissions docid xtqxewdu0 jsacwocvgr