Working with Service Requests

an end user request that is not a failure (incident) is a request for service (service request) service requests are usually initiated on the self service portal you can create service requests for a requester or provide details on an existing request service owners create service catalog request items refer to logging in or accessing records using urls docid\ aln4xcfydvoqvr jwgpm2 for examples on how to access service requests from a url viewing service requests log in to the console open the service request workspace a list of service requests appears double click a service request record to see details refer to for more information on searching for an existing service request this topic has the following subtopics working with service requests docid\ kdj 8gm9per8ztrjnliryworking with pending service requests docid\ cpjf6wdg4sk mplaju4efabout creating multi item service requests docid\ dvmvo2etgnaystyudotnsabout approving service requests docid vgy6hb2bl9cgbx907qvxmanaging service request actions and permissions docid\ t5 t0bw9xlaezfbkn3aeuabout canceling a service request docid 2xxmxjhrps6mjgxwhrrepabout closing a service request docid\ xvinqdgpmnm4xpnv73hywservice request state transitions reference docid\ hfz cqn4akjdfk9wlhr4hservice request business object reference docid\ fmsvpuigi5vxphrv ieoy