Working with Multi-Item Service Requests

about multi item service requests docid\ wvzvbk nh2fttprkhbuuhabout creating multi item service requests docid\ dvmvo2etgnaystyudotnsworking with task and software installation catalogs docid\ ao rubfcvp6l0qcom0n6cworking with fulfillment items docid\ x14q0eozlf4iaubvy9zd7working with fulfillment item packages docid 8u fpkgxbls4t1hwxmormfulfilling multiple software service requests docid\ ng4jhfefzrmp6xf9jcesq about multi item service requests multi item requests allow users to request more than one item in a single request form for example, a multi item request could allow a user to select one or more items from a list of available products and services such as software packages, account creation, and so on multi item requests enable multiple tasks to be managed by one service request and initiated by one workflow the following is the overall sequence of events starting when a service catalog user places a multi item request and ending when the request is fulfilled multi item sequence of events the choices that are available to a user in the request form are based on the entitlement defined in the fulfillment item package by basing choices on entitlement, different organizational units can be configured to see different choices even though the request form is defined just once in the request offering each fulfillment item package creates one fulfillment item fulfillment items contain workflows; fulfillment item packages do not after fulfillment items are created, their workflows control details of task execution the delivery workflow defined in the multi item request offering triggers the creation of fulfillment items based on the definitions in fulfillment item packages delivery workflow