Problem State Transitions Reference

administrators can create additional statuses to meet the business needs of your organization from state to state when logged the problem is initially submitted logged investigation the assigned owner has started investigating the problem logged canceled the problem manager cancels the logged problem investigation identified the investigation has been completed and remedial measures or a workaround has been identified investigation canceled the problem manager cancels the problem under investigation identified active the problem is identified as a new problem and is ready to be worked on identified canceled the problem manager cancels the problem active waiting for 3rd party the fix for the problem is due from a vendor active waiting for resource the fix for the problem is on hold, pending a replacement item or an individual or team to perform certain actions active canceled the problem manager cancels the problem waiting for 3rd party waiting for resource the third party, when asked to perform certain services, might need a replacement item or an individual or team to perform certain actions waiting for resource waiting for 3rd party the resource becomes available and the third party completes the purchase or installation, as might be needed waiting for 3rd party resolved the action from the third party completes the fix waiting for resource resolved the allocated resource is commissioned and completes the fix active resolved the immediate solution is identified and communicated from a diagnosis resolved closed the fix is verified and the problem is closed, or the problem is auto closed from another module, such as release management or cmdb, irrespective of the current state of the problem