Admin-User (English US)
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Overview
What's New
Announcements
Getting Started with Neurons for ITSM
Consoles and Portals in Neurons for ITSM
Types of Service Management Users
App login and navigation
Changing the Language or Locale
Changing and Recovering Passwords
Manage Your Profile Settings and Password
Neurons for ITSM Portals
Using Keyboard Shortcuts
Using Search
Answering the Survey
Agentic AI
Getting Started with Agentic AI
Knowledge base agent
Incident creation agent
Service request agent
Q&A agent
Summarization agent
Sample use case
Analytics
About Ivanti service management portfolio UI V3
Ivanti Service Management Portfolio UI V3
Configure and Assign Views and Layouts Using the Modern Page Designer
Comparison of Classic UI V1 and Ivanti Service Management Portfolio UI V3
Service Desk Console
About Workspaces
Using Search
About Enterprise Workflow Management
Using Email
Working with Roles
Chatting with Self Service Mobile users
Working with Mobile Analyst
About Incident Management
Working with Service Level Management
Working with Service Requests
Working with the Service Catalog
Working with Request Offerings
Working with Financial Management
Working with Change Enablement
Working with Problem Management
Working with Configuration Items
Working with Release Management
Working with Tasks
Working with the Call Log
Working with DSM
Knowledge Management
Working with Reports and Report Management
Working with Activity History
Working with Analytic Metrics
Working with Stakeholders
Working with Workflow Instances
Configure and Administer
Initially Configuring Neurons for ITSM
Administering and Customizing Neurons for ITSM
Ivanti ITSM Generative AI
AI Configuration Hub
Incident Correlation
Auto Triage
Business Object Summarization
Ticket Summarization
Knowledge Base Article Generation
Neurons AI
Translation Service
Auto-Translation
Write Assist
Expression Assist
AI Search
Develop
Working with the Web API
Rest API
Web Service Methods
Working with the Ivanti Integration Web Service
Working with Webhooks
UI Migration Guide
Using the Ivanti Neurons for ITSM Online Help
How do I ...
Best Practices
More Information
Third-Party Attributes
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Configure and Administer
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About Workflows
Workflow Object Blocks
0 min
Neurons for ITSM
includes the following workflow object blocks:
Archive for Search Workflow Block
CMDB Import Workflow Block
Create Object Workflow Block
DSM Integration Workflow Block
DSM Sync Workflow Block
Extended Task Workflow Block
Get Approval Workflow Block
If Workflow Block
Insert Child Object Workflow Block
Insert Multi Child Workflow Block
Invoke for Child Workflow Block
Invoke Workflow Block
IPCM Voice Activity Workflow Block
Join Workflow Block
LDAP Sync Workflow Block
Notification Workflow Block
Quick Action Workflow Block
Run Program Workflow Block
Run for Child Workflow Block
Run for Search Workflow Block
Search and Link Workflow Block
Run Web Service Workflow Block
SR DSM Integration Workflow Block
Start Workflow Block
Stop Workflow Block
Switch Workflow Block
Task Workflow Block
Task/Template Instantiation Workflow Block
Update Workflow Block
Wait Workflow Block
Wait for Child Workflow Block
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About the Change Approval Workflow
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Archive for Search Workflow Block
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