List of Global Constants

the following global constants are used throughout refer to working with global constants docid\ mirdh rhcg0jei2i56fmm for information about using global constants default global constants the following global constants are the predefined global constants with their default value, comes off the shelf with in the name default value type description enablenova false boolean this global constant enables the modern page designer for workspace page layouts set the value to true to enable it ciservicemapincidentstatus cancelled, closed, resolved text this global constant filters and displays only incidents with an active status in the service map administrators can modify the default value based on organizational requirements and edit the statuses as required enableneuronplatformintegration true text this global constant enables integration of neurons using app registration when set to false, the integration instead relies on the software id and statement for registration accesscontrolalloworigin true boolean the accesscontrolalloworigin response header indicates if the response can be shared by requesting code from the given origin if the accesscontrolalloworigin is set to true then a request coming to the server can be identified as linked with the tenant having this global constant value, the access control allow origin header will have the value of the constant this should be set to the tenant url value (but it can differ if required), and then all requests coming to that tenant will have this header set by the application in their responses if the accesscontrolalloworigin is set to false access control allow origin header on the responses is not present (unless they are configured on iis level or something similar) advancedprojectedit false boolean ability to reopen/edit the package addodataroleincache false boolean adds role based permission to odata cache item api white listing enable false boolean show or hide the ip whitelisting feature appdevemailaddress appdev\@demokit com text for development use archiveage 180 number any records older than this number of days will be considered for archive chatenabled false boolean enables or disables the chat feature config homepage for esm false boolean enables the config homepage for esm config homepage for msp false boolean enables the self service configuration based on orgunits (for msp customers) defaultcomputerprovapprover admin\@saasitdemo com text default approver for computer provisioning through ivanti desktop and server management (ivanti dsm) defaultfromaddress no reply\@demokit com text default approver for software installations through ivanti dsm defaultkbfeedbackincidentowner etrout text default owner value for a closed incident created by the knowledge feedback defaultkbfeedbackincidentteam service desk text default team value for a closed incident created by the knowledge feedback defaultsurveyid e7146efb 7700 4fb3 84a7 699100925528 text default survey id defaultsurveyname sample survey text default survey name defaultswinstallationapprover admin\@saasitdemo com text default approver for software installations through ivanti dsm disabledatachangelogs false boolean transaction audit logs; disables all create, update, and delete logging disabledataviewlogs false boolean transaction audit logs; disables all view logging disablescriptlevellogging false boolean when the disablescriptlevellogging global constant is set as true, on executing scripts, the additional log entries such as info level that do not adhere to the logging configuration gets omitted for more information, see enable/disable script logging docid\ sm4xxhchp2z7c eqv8 0j enableactionservice true boolean enables the action service that permits use of newly released actions in the graphical action designer (release 2023 4 onwards) and the use of auto save for composite actions enable chat incident creation as rfi false boolean enables chat incident creation as rfi enable remote control integration true boolean enables the ism epm remote control integration feature enablenewuielements true boolean enable or disable the main action buttons in it enhances additional capabilities on mobile analyst experience, for example add email enableadvancedscheduleentry false boolean enable or disable the additional features for schedule entry enableautoselectonchange false boolean applicable for the new mobile analyst users only automatically fill the value in picklist if one value is returned when the value is changed enableautoselectonload false boolean applicable for the new mobile analyst users only automatically fill the value in picklist if one value is returned when the view is loaded enablecardconfiguration true boolean enable or disable the card configuration for modern analyst uis like mobile analyst or mobile asset manager enableclientsidevalidationforreadonlyfields true boolean enables client side validation for read only fields enableenforcehttpsfrsheatauthentication false boolean enables enforcing https for frs heat authenticaiton enableenhancedobjectpermission false boolean enables you to set minimal object permissions for a role enableexchangecalendar true boolean enables or disables exchange calendar integration enableinboundemailtelemetry false boolean enable to monitor telemetry data for inbound email service enableinternalipforldap false boolean check implemented to prevent unauthorized access to servers by untrusted servers to allow access to internal ips during ldap import, select this global constant to true by default, it is set to false for more information, see ldap settings docid\ cu xe1esqwc mz5p2w2ce enablemspuservalidation true boolean enables or disables msp user validation enableneuronsforhealing false boolean enables or disables the neurons for healing feature enableneuronssyncbyapi false boolean this is a beta feature enable only after consulting with the ivanti support team enablenewloggingldapimport false boolean enables new logging mechanism for ldap imports enableoutboundemailtelemetry false boolean enables to monitor telemetry data for outbound email enablequotedfulltextsearch false boolean enables for exact matches using double quotes around the search terms enablerecordlocking false boolean enables or disables record locking/visual warning enableserversidevalidationfor readonlyfields true boolean enable server side validation for read only fields this global constant is set to true for new ootb installations, and it is set to false for existing customer upgrades enablesimplifiedexpressioneditor true boolean enable the advanced features of expression editor enablestoredexpressionsbeta true boolean enable stored expressions on the tenant enabletrustedagent false boolean enable or disable trusted agent enablevoiceflash 0 number enables or disables flash enableselfservicemobile performanceimprovements false boolean enables or disables self service mobile performance improvements feature enableticketclassification false boolean enable or disable the ticket classification feature endchatsessionbyanalysts false boolean enable analysts to end chat sessions endpoint manager import update status during device update false boolean enables to update the ci status field during device update exportmailbody exportmailbody text export mail body (saved search export) exportmailsubject exportmailsubject text export mail subject (saved search export) incidentsurveyfreq 5 number defines the frequency for incident surveys itemailaddress it\@demokit com text default it email address knowledgearticlesage 12 (months) number allows you to limit the search to the defined age for knowledgebase articles for example, if the limit is set to 6 months, then the search will display results for documents that are not older than 6 months listeneremailaddress no reply\@demokit com text default address for email listener loadnewwatchlistfeature false text enables the editing feature of watch list to edit or delete the pinned items to the watch list maximumfileattachmentsize 4 number allows the administrator to overwrite the object level max file size maxtransactionauditlogage 30 number transaction audit logs; specifies the age in days at which log entries are purged mqjournalarchiveperiod 7 number deletes the days message queue journal entries after 7 days msteamsintegrationenabled false boolean enables or disables the microsoft teams integration feature neuronssyncalert 7 number at the specified interval, checks the last import source and runs the webscript olaenabled true text enables or disables operational level agreement driven escalation for tasks qaemailaddress qa\@demokit com text default qa email address recordlockingtimeoutvalue 30 number timeout value for record locking/visual warning in minutes rabuttonsgroups true text the rabuttonsgroups is to configure the settings for consolidate buttons into a single button if the rabuttonsgroups value is set to true , then the buttons of that group are displayed under the more menu button if the rabuttonsgroups value is set to false , then the buttons of that group are not consolidated under more menu button and are displayed separately scautosavetimeout 3 number autosaves every 0 n minutes the default is every 3 minutes to disable, set to 0 (zero) refer to configuring the save for later feature docid\ vmygkngjja60 nkat8rt scdisablesaveforlater true boolean enables or disables the save for later feature set to true to hide the save for later button refer to configuring the save for later feature docid\ vmygkngjja60 nkat8rt searchindexage 6 (months) number limit the search to the defined age of the documents and records for example, if the limit is set to 6 months, then the search displays results of documents and records that are not older than 6 months searchindexage 6 (months) number works the same as searchindexage but for a specific business object for example, if searchindexage incident is set to 4, then the search displays results for incident records that are not older than 4 months searchmetrics true boolean to enable search metrics, set the global constant "searchmetrics" value to "true" for more information, see search metric dashboard docid\ wkqwxlbuluoropl9yhazu searchindexage 6 number configure the global constant "searchindexage" with the business object name like "searchindexage \<business object name>" to set the age of business object to be indexed the default value is 6 months servicedeskemailaddress service\@demokit com text service desk email address servicedeskmgremailaddress admin\@demokit com text service desk manager email address servicedeskmgrteam service desk text service desk manager team servicelevelmanagerloginid admin text default login id servicereqsurveyfreq 5 number defines the frequency for the service request survey show asset custom attributes false boolean show or hide the asset custom attributes tab show dsm integration feature false boolean show or hide the dsm integration feature show master incident feature false boolean show or hide the master incident feature show reorder level and reorder quantity false boolean show or hide the reorder level and reorder quantity show resource management feature true boolean show or hide the resource management feature showrequestofferingconfirmationdialog true boolean show or hide the request offering confirmation dialog sipusernameenabled false boolean enable or disable sip username slaenabled true boolean enables or disables the service level agreement driven escalation for incidents and service requests the service level agreement calculation is based on this global constant by default if the value is false (default), the service level agreement is not associated with incidents and service requests that have been created if the value is true, the service level agreement is associated with incidents and service requests sltdeliverycompliancetarget 90 number service level target delivery compliance target default for creating a default package sltdeliverytargetdurationdays 5 number service level target delivery target duration days default for creating a default package sltdeliverytargetdurationhrs 0 number service level target delivery target duration hours default for creating a default package sltdeliverytargetdurationmin 0 number service level target delivery target duration minutes default for creating a default package sltresolutioncompliancetarget 90 number service level target resolution compliance target default for creating a default package sltresolutiontargetdurationdays 5 number service level target resolution target duration days default for creating a default package sltresolutiontargetdurationhrs 0 number service level target resolution target duration hours default for creating a default package sltresolutiontargetdurationmin 0 number service level target resolution target duration minutes default for creating a default package sltresponsecompliancetarget 90 number service level target response compliance target default for creating a default package sltresponsetargetdurationdays 3 number service level target response target duration days default for creating a default package sltresponsetargetdurationhrs 0 number service level target response target duration hours default for creating default package sltresponsetargetdurationmin 0 number service level target response target duration minute default for creating default package ssm catalog load more on scroll false boolean loads service request templates as the user scrolls in self service mobile interface ssmfavoritesenabled false boolean enables or disables the favorites feature in self service mobile interface trainingemailaddress training\@demokit com text used for training thresholdforworkflowinfiniteloop 50 (integer) number maximum loop iterations before a workflow is considered infinite the system caches and refreshes the global constant thresholdforworkflowinfiniteloop every 30 minutes timeframeforworkflowinfiniteloop 30 (in minutes) number time window to assess infinite loops the system caches and refreshes the global constant timeframeforworkflowinfiniteloop every 30 minutes useclassicformsforssmv3 true boolean enable (true) or disable (false) to embed forms with classic ui in the self service portal ui v3 userdeactivationduration 5184000 number as per fedramp standard, sets the duration to automatically deactivate users who do not log in to usestoredvalues true boolean enable the creation of stored values in ism roundedcornersstyling \<style> flex list item custom { background color\ transparent !important; border\ none; } x frs form container x form field wrap { border radius 6px; } x window { border radius 20px; } x form panel header { background color\ transparent; } total panel yellow bg { background #90caf9; } x panel body x panel body noheader x panel body noborder x border layout ct { background white; border radius 8px; } x panel tbar { background white; border 0 !important; border top left radius 8px; } td x frs form item cell\ hover { box shadow\ none !important; } label x frs form label { color #2a295c !important; } x btn { background white; } x link search advanced window { border 4px solid white; background white; border radius 6px; } x form field wrap { border radius 6px; } x form second td { border radius 0 6px 6px 0 !important; } x html editor wrap { border radius 6px !important; } x form field, x small editor x form field, ext webkit x small editor x form field { border radius 6px; } x frs form field x btn { background white; } x panel { border radius 10px; } x link search { border radius 6px; } table x btn { border radius 6px !important; } x form field wrap x trigger wrap focus { border radius 6px; } div x menu floating, div x menu floating > ul x menu list { border radius 6px !important; } x frs progress filler { border radius 10px !important } ul x tab strip > li x tab strip active > a x flex tab right > x flex tab strip inner > x flex tab strip text { color #fff; } x trigger wrap focus, x form field wrap { box shadow\ none !important } x btn { background\ white } / this section rounds the top corners on the tabs (details, activity histoy etc) / ul x tab strip li { border radius 8px 8px 0px 0px !important; border color #dedede; } ul x tab strip li x tab strip active { border radius 8px 8px 0px 0px !important; } x frs form text, textarea x frs form field, x frs form item cell > x form text { border radius 8px !important; } / his section updates the journal notes section / flex list item user info { background #f0f2f5 !important; border radius 8px 8px 0px 0px!important; } flex list item flex list item commenttext { overflow hidden !important; background #f0f2f5 !important; } flex list control item x view selected { border 1px solid !important; border color #f0f2f5 !important; background #f0f2f5 !important; } x box item { border radius 16px !important; } template img { border radius 32px; } flex list item mail flex list item info, flex list item chat flex list item info, flex list item custom, flex list item generic, flex list item generic block { moz border radius 3px; webkit border radius 3px; border radius 3px !important; background #f0f2f5 !important; border color #d1d7e1 !important; border style solid !important; border width thin !important; } } \</style> text this is the default css for the curved edge controls manual global constants the following list of global constants are that you need to update manually in the to activate a function or feature name value type description enablegdpranonymization true/flase boolean enables you to anonymize the data under the gdpr policies of an ex employee or an ex customer enablepagelazyloading this global constant will be removed or deprecated in future releases true/flase boolean manages cache for better page loading in certain areas of preventwrongbreach this global constant will be removed or deprecated in future releases true/flase boolean helps in preventing unintended sla breaches enableinternaltestmailbox true/false boolean enables internal email functionality without affecting external dependencies enableftpsharing true/false boolean enables ftp protocol to upload files from a workstation to a specified ftp server supported file types include csv , excel (xls, xlsx) , and xml enableserversidevalidationforreadonlyfields true/false boolean enables server side validation of the read only field, configured at the field level fulltextsearchrelevanceranking true/false boolean enables search relevancy based on the full text search query enableukenglishlocalization true/false boolean enables content localization english (united kingdom) language