Accessing the Audit History
The audit history is an administrative tool that shows metadata changes. It does not show actual record changes.
Updating the following processes triggers an audit event:
- ID of individual recording the update.
- Date and time of the action.
- Type of action.
When multiple records are deleted at once, a single record is added in Audit History.
Accessing and Filtering the Audit History
- From the Configuration console, select Monitor > System Audit History to open the System Audit History workspace. The application displays the list of audit events.
- Use these filters to customize the audit history view:
Field | Description |
|---|---|
Entity | The metadata object name as stored in the database. |
Min. Date | A range for the audit history filter by adding a date. By default, the audit history displays changes recorded in the last 30 days. |
Max. Date | A range for the audit history filter by adding a date. |
Author | Employee name. Select from the drop-down list. |
Operation | An operation performed on this business object or record. Can be all, insert, update, or delete. |
Type | A Neurons for ITSM metadata set. Select from the dropdown list. |
- Select Search to generate the new audit history.
- Select View next to an audit entry to view details.