About Creating Multi-Item Service Requests

this topic gives an overview of the procedures required to configure multi item service requests create task catalogs and software installation catalogs task catalogs and software installation catalogs are reusable you need to create a new catalog only if a suitable catalog does not already exist refer to working with task and software installation catalogs docid\ ao rubfcvp6l0qcom0n6c create a fulfillment item package fulfillment item packages are reusable you only need to create a new fulfillment item package if a suitable one does not exist refer to working with fulfillment item packages docid 8u fpkgxbls4t1hwxmorm link users to fulfillment item packages entitlement is configured by linking organizational units to a fulfillment item package refer to working with fulfillment item packages docid 8u fpkgxbls4t1hwxmorm link request offerings to a service after you make these links, an end user can select a request offering to place a service request, and the service linked to the request offering is used to fulfill the request specify the tasks used to fulfill the request specify fulfillment tasks by linking task catalogs and software installation catalogs to a fulfillment item package specify which fields are included in the form for each fulfillment task a template instance map defines how fields from a task catalog or software installation catalog (the "template") are mapped to task objects in a fulfillment item (the "instance") that is created from a fulfillment item package configure a request offering form to display the multi item request form in the self service portal refer to working with service requests docid\ kdj 8gm9per8ztrjnliry