Working with the Outage Log
1 min
The outage log captures information on a service outage and is part of the availability management process. Each time you have an outage, record it here. The availability report deducts this time from the availability.
- Log in to Neurons for ITSM.
- Open the Service or CI Service workspace.
- Select the Outage Log tab. (See Working with Services.) The application displays the list of logs, if any.
- Click New Outage Log. The application displays a blank form.
- Enter information into the fields.
Fields | Description |
|---|---|
Category | The category. Choose from the drop-down list, or enter a new category. |
Started On | When the outage started. Displays the current time by default. Click the calendar to choose a different date and time. |
End On | When the outage ended. Displays the current time by default. Click the calendar to choose a different date and time. |
Duration | (Optional) The number of seconds to capture. |
- Click Save. The window closes.