Mobile Analyst capabilities
1 min
You can perform several functions from the Mobile Analyst portal. For more information, check out the links below:
- Create, view, edit, track, and resolve incidents. Refer to Working with Incidents.
- Create, view, edit, track, and fulfill Service Requests. Refer to Working with Service Requests.
- View and edit Configuration Item (CI). Assign user to CI and create incident for CI. Refer to Working with Configuration Item.
- Create, view, edit, track, assign, and complete tasks. Refer to Working with Tasks.
- Add emails, notes, and attachments to incidents and tasks. Refer to Working with Working with Journal and Attachments.
- Ensure that you have defined and enabled the EnableNewUIElements global constant to enhances additional capabilities on Mobile Analyst experience, for example: add email, notes, and attachments.
- When the mobile app is idle for a longer time, you will be logged out. This is based on the SSO session timeout configuration.