Working with Incidents

mobile analysts can create, edit, view, and manage incidents, including resolving and closing incidents from their mobile devices emails, notes and attachments can also be added and deleted in an incident for more information, refer to working with journal and attachments docid\ vo22soany48gpiqtkf58h on the incident workspace page, you can filter and sort the incidents by expanding the filter & sort drop down you can expand the filter by option to select the suitable options that fit your search criteria, like status, priority, resolve by, owner, scanned period, and so on similarly, you can expand the sort by option and select suitable options from the drop down list you can also contact your administrator to customize your filters and sorts on the incident workspace page, you can select the tile view icon to view all the incidents in a tile view format, where you can get additional information about the user when you click the image circle under any particular incident, a user information card pops up and displays the username, designation, department, email address, and phone number some of the fields may not be compatible in responsive user interface to know which controls are supported for responsive user interface and which ones are not, refer to incident controls docid\ ptkqp6viqxu pkskagyrk creating an incident from the home page, tap the icon select the create incident icon fill out the information in the create new incident page and tap save on the home page, this icon is available in the header it helps to create incidents and it is accessible from all the pages viewing and editing an incident from the home page, do one of the following select my incidents to view only your incidents select view incidents to view your and your team's incidents select an incident to view its details and tap edit make the necessary changes and tap the save icon you can configure the incident view; when you hover over the incident card, the info card appears and offers additional information about the incident, like incident number, summary, priority, and status for more information on configuration of ui cards, refer to configuring ui cards docid\ x1dorxqczjoxv lkpsyss resolving an incident from the home page, open an incident and tap edit tap the resolve icon enter the following information tap the select cause code field drop down arrow and select an option type the details in the resolution details field tap ok tap the save icon you can consolidate the buttons, like resolve, create new incident, add task, and so on, under the more button on the edit page to consolidate you must configure the settings in global constants for rabuttonsgroups for more information, refer to consolidating quick action buttons into a single button docid\ sg rmcvkeltezxmxfrwyg