Working with Event Management

about event management docid\ li11ycdnj5a0jawahphozunderstanding event management docid\ li11ycdnj5a0jawahphozhow an event is created docid\ li11ycdnj5a0jawahphozusing network monitoring docid\ li11ycdnj5a0jawahphozconfiguring event management docid\ pdaoxpvb0me6yo4yzvfe0 about event management event management allows you to capture any failure or outage that affects a configuration item (a service or device) attached to your network see also working with service availability management docid\ vlr9ufu rwlopnvdgaigr for information about calculating service availability in addition, an events tab displays the information captured for each configuration item the actions you can perform change depending on your role as a configuration manager, you can manually enter events for a device or a service check is outage to assess or calculate the availability for a device or service see availability information for each configuration item for a selected time period as a service owner you can track availability of service and performance of individual configuration items import events from an event manager application that can then be used to create an incident capture availability, maintainability, and reliability metrics for services compare availability against target metrics on a dashboard track availability metrics to measure service level agreement compliance and customer satisfaction export metrics to a business object and apply business rules or export the data to microsoft excel view historical availability information for each configuration item if you are using a release prior to release 2015 1, you must enable both the event workspace and the event tab functionality before they can be used see creating and adding the event tab docid\ pdaoxpvb0me6yo4yzvfe0 understanding event management with event management, can track what happens to various pieces of equipment (configuration items) that are required to provide a service the event tab displays all of the events that happen to those assets and allow you to decide if they affected the service as an example, assume that a network attached storage (nas) device such as a server, fails this is an event the device is now experiencing an outage if the server is used to store email for the microsoft exchange service then it is likely that the email service is also no longer functional you are able to track both events this enables you to build data about your assets, their usage, and reliability is it time to replace a device? or is it a reliable workhorse? for information about managing service availability see working with service availability management docid\ vlr9ufu rwlopnvdgaigr how an event is created there are two methods that can be used to create an event you can create an event manually from the events tab within a configuration item (either a device or a service) you can use network monitoring software such as solarwinds to monitor your network devices and create events if you are upgrading from a release prior to release 2015 1, you must add an event tab for each configuration item business object type, before you can log an event against a specific device or service see configuring event management docid\ pdaoxpvb0me6yo4yzvfe0 for more information using network monitoring you can use a network monitoring and event tracking application to track performance of devices these systems (such as solarwinds which works with ) watch devices on a network (such as servers) if a device becomes non operational for any reason, it automatically sends an email the email causes an outage event to be logged against the configuration item once the device becomes operational, the software can calculate the length of the outage (downtime) and allow you to track the availability for that item for information about how to use and configure to work with solarwinds network performance monitor, see integrating with the solarwinds® log & event manager docid\ vhkqb5lgo jbbkto myqk