Integrating with the SolarWinds® Log & Event Manager

about integrating with the solarwinds log & event manager docid\ vhkqb5lgo jbbkto myqkcreating a data import connection docid\ vhkqb5lgo jbbkto myqkconfiguring the ivanti email listener docid\ vhkqb5lgo jbbkto myqk about integrating with the solarwinds log & event manager you can easily integrate the solarwinds log & event manager, an event management and monitoring tool, with use the email listener to perform the integration you can configure the solarwinds log & event manager with any type of alert, such as when a server goes down, when a microsoft windows service goes down, or even when a disk nears full capacity each of the alerts configured by the solarwinds log & event manager has an action that sends a notification to a specific email address the email listener captures the alert email from solarwinds and stores it as an event in the ci workspace on the event tab for that configuration item you can create an incident from that event by clicking create incident solarwinds uses an ip range to discover devices on your network you can see a list of these devices from solarwinds and test that the alerts are being sent to the devices configured on to integrate the solarwinds log & event manager with you need to do the following select and test the data import connection see creating a data import connection docid\ vhkqb5lgo jbbkto myqk create and configure an inbox server see configuring the ivanti email listener docid\ vhkqb5lgo jbbkto myqk creating a data import connection includes a data import connection that is used when setting up the inbox configuration check that it is available and test the connections by using the following steps from the configuration console, click extend > integration tools > data import connections to open the data import connections workspace click sample solarwinds integration from the list on the settings page, click test connection if successful, the application displays a success message click close click save configuring the ivanti email listener configure the email address for the alert by using the new inbox workspace in the email configuration workspace see working with email inboxes docid\ k6b1obrpcm0j2 hah h z the following is a sample of the values to use inbox server configuration for solarwinds create a new inbox for the email listener and configure the settings as described below consult your it department for the specific parameters used by your organization from the configuration console, click configure > email configuration > servers to open the servers workspace scroll to the bottom and under the inbox tab, select new to create a new inbox configuration for the incoming server enter the following information using parameters specific to your organization field description incoming server connection enable email listener turns on the email listener to catch emails and create a business object address the email address that receives the alerts from solarwinds host the host name or group that handles emails from the email address an example is pop emailsvr com port (only shown if you select pop3 or imap4 for the protocol field ) the corresponding port number for the selected protocol the default email port for pop3 is port 110 and the default port for imap4 is port 143 protocol the protocol used to retrieve emails the options are pop3 , imap4 , and exchange web services authentication (only shown if you select pop3 or imap4 for the protocol field ) the authentication method for incoming messages user name the user name required to access the inbox on the email server usually the same as the address password the password required to access the inbox in the email server use ssl/tls (only shown if you select pop3 or imap4 for the protocol field ) enables ssl and tls security for incoming messages incoming server settings inbox name (only shown if you select exchange web services or imap4 for the protocol field ) a directory for incoming emails when the application processes an email, it creates or updates the business object record if the email is incorrectly configured, the application moves it from the inbox folder to the archive folder archive mailbox name (only shown if you select exchange web services or imap4 for the protocol field ) a directory for storing archived or processed emails note even though this field is called archive mailbox name , this is not actually a mailbox, but is instead a folder ignore cc and bcc emails ignores emails addressed to this inbox when the email address is only in the cc or bcc fields the application does not process these emails default domain optional a default domain the application may not correctly process incoming emails without a domain use the default domain to construct a valid address, enabling emails to process as normal, including creating incident records test connection (only shown if you select exchange web services for the mail protocol field or if you select advanced for the email component type field on the email configuration workspace see configuring the outgoing and incoming email servers docid 7fgorhtnkwymdm4n94geg for more information ) tests the microsoft exchange web services connection and displays the highest priority result of the most recent test after you click test connection , the application displays a confirmation message stating that the application will check the connection and then send an email to the specified user account click yes to proceed record creation email processor the business object created from the incoming email incident when the email is received, an incident record is created this option is the default setting problem when the email is received, a problem record is created other you can select another business object see creating an inbox that creates a generic business object docid\ yoekxiebyzqkpk2 i gls export email as xml when the email is received, it is exported as an xml file see using xslt to process incoming emails in xml format docid\ ntvtv0 fx mqsz7qzpfwl for the solarwinds integration, select sample solarwinds integration create incident on error creates an incident when an error occurs in generating the record from an email (regardless of the business object specified) the application displays the fields in the incident and task creation section if you select this option note the application only creates an incident upon error for cases other than create incident that is, it creates an incident when there is an error updating an incident, or when there is an error creating or updating any other business object sender / bo identification and matching method 1 for employee / external contact / none) not needed for the solarwinds integration method 2 (for custom business object) not needed for solarwinds integration click save