Scheduling API Data Sync from Ivanti Neurons for Discovery to Ivanti Neurons for ITSM

administrators can schedule data synchronization from to by default, synchronizes with using the azure service and bus based connectors this api sync feature enables customized scheduling in the api based connectors preparing the ivanti neurons environments when you enable the global constant, disables the existing connectors between and to prevent performance degradation updating the last data change time finding the last data scan date and time you can find the latest data scan date in the default connectors open ; click the icon, and select connectors from the dropdown list in the list of connectors, filter for device take note of the date and time in the last run column manually disable the bus based connector(s) when you disable the global constant enableneuronssyncbyapi, you must manually reset the connectors to true updating the last data change time avoid pulling duplicate data that could slow system performance from the menu, select more and search for the integration workspace select name > filters > and type device to filter the connection list select the device connector enter the last data scan date and time next to last data change time click save setting up the api sync discovery data for devices and invoices are managed by separate connectors ivanti neurons connector device and ivanti neurons connector invoice repeat this process with each connector enabling the api data sync from the configuration console, navigate to build > global constants set the value of enableneuronsyncbyapi global constant to true click save importing users along with devices you can import user data along with the devices to view the dex score for users' devices when the importusersfordevices global constant is enabled, ivanti neurons for itsm imports user information associated with devices discovered in ivanti neurons during synchronization, the system may create new employee records or update existing ones to associate users with their devices and enable dex score reporting if a matching employee record already exists, the import process may update fields based on the data received from ivanti neurons depending on the synchronization results, fields such as display name, status, and createddatetime may be updated if employee records are managed through another identity source or maintained manually, review this setting before enabling the constant raise a service ticket to the ivanti operations team to enable the dex score feature in the config database enable the global constant a from the configuration console, navigate to build > global constants b set the value of the importusersfordevices global constant to true c click save if you are an existing user, besides the above configuration you need to complete additional steps to set up the dex score feature see, setting up dex score feature for existing users docid\ fn8c 49sxzstgbwzuwuaj for more information on using the dex score feature, see prioritizing service tickets using dex score docid\ h4ycsu2ddjip7bv xpfbj in the user help configuring the connectors after enabling the global constant, set the connector's schedule from the configuration console, click the search icon go to my workspace > data import connections find the ivanti neurons connector invoice and ivanti neurons connector device connectors when you enable the enableneuronsyncbyapi global constant, updates the connectors with the run now option click run now to perform a sync with the preset connector configurations setting the schedule from the data import connections workspace, select the name of the connector you wish to configure to display the settings page for more information on the use and configuration of filters, see import discovery data from ivanti neurons docid\ wr9mynnro6yxhi 6dmb5s and configuring data import connections docid\ z8kdisu8gjfwjewthqcuk enter the appropriate details for each tab in the connector and click next until you reach the schedule settings tab for more information on configuring connectors, refer to configuring data import connections docid\ z8kdisu8gjfwjewthqcuk and import discovery data from ivanti neurons docid\ wr9mynnro6yxhi 6dmb5s select the schedule you want to use if you need to set up a new schedule, you can find help and instructions in the administering and customizing neurons for itsm docid\ x kgrkop3oimwv6fc7zis help topic use the lasthardwarescandate field in the schedule settings tab to set the date from which the scan will pull this field is updated automatically after each sync and creates a baseline date from which to pull future discovery syncs verify that the batch size is set at 10 and the max size is set at 500 do not change the max size unless it is absolutely necessary; using a max size greater than 500 will degrade system performance save and exit to the connector workspace previewing, publishing, and running the connector now has three additional actions available preview , publish and run , and publish and test run the configuring data import connections docid\ z8kdisu8gjfwjewthqcuk help document contains more detailed information about the connector options preview shows a few sets of records from and provides the total count of devices and invoices present in if the imported data are greater than 20 mb, the preview will fail publish and run saves all changes to the cmdb and triggers the sync publish and test run triggers the sync, but does not insert changes into the cmdb verifying to verify you have set up the schedule successfully, see the steps outlined in import discovery data from ivanti neurons docid\ wr9mynnro6yxhi 6dmb5s as a part of the device sync, software licensing information also will be imported for sync related topics import discovery data from ivanti neurons docid\ wr9mynnro6yxhi 6dmb5s ivanti neurons for itsm and neurons integration best practices docid\ nrizlntfwex5u32kakdc9 configuring data import connections docid\ z8kdisu8gjfwjewthqcuk setting up dex score feature for existing users docid\ fn8c 49sxzstgbwzuwuaj