Prioritizing Incidents using DEX Score

as a , you can use the dex score to prioritize incidents for information on what dex scores are, refer to about dex scores https //help ivanti com/ht/help/en us/cloud/vnow/dex scores htm a dex score in red color code indicates more issues in the user's device requiring to be prioritized higher than a dex score in green color which has fewer issues the dex score is calculated on the devices associated to a user every time the device is synced from to , the score is recalculated and displayed in the employee workspace list view, employee details view, list view, and the details view this feature is available only if your has specifically configured and has imported devices from to the dex score is rated from 0 100 and has the following color codes red has 5 or more warning indicators yellow has 3 4 warning indicators green has 0 2 warning indicators sample scenario log in to as a incident workspace open the workspace in the list view, check the dex score column sort the incidents by dex score for better insights pick incidents that have the highest dex score to be addressed first since they have more issues than the others you can also view the dex score in the details workspace employee workspace open the employee workspace in the employee list view, check the dex score column sort the employees by dex score from lowest to highest, this gives you a better insight into employees having the lowest scores you can also view the dex score in the details workspace