Problem Business Object Reference

the following sections describe the default problem business object problem business object field descriptions docid\ jya8ese9cmgzn9qp6fxlyproblem business object relationship definitions docid\ jya8ese9cmgzn9qp6fxlyproblem business object layouts docid\ jya8ese9cmgzn9qp6fxlyproblem business object forms docid\ jya8ese9cmgzn9qp6fxlyproblem business object quick actions docid\ jya8ese9cmgzn9qp6fxlyproblem business object business rules docid\ jya8ese9cmgzn9qp6fxlyproblem business object searches docid\ jya8ese9cmgzn9qp6fxly problem business object field descriptions field name type size comments category text 60 pick list for the category closedby text 100 $currentusername() closeddatetime datetime n/a $currentdatetime() createdby text 100 $currentusername() createddatetime datetime n/a $currentdatetime() description text 4000 details of the problem errormessage text 1000 text of the error message firstincidentlinked datetime n/a impact text 10 pick list for the impact incidenttorootcause duration number 12 digits isinfinalstate boolean y/n isworkaround boolean y/n knownerrordate datetime n/a date when established knownerrorduration number 10 digits computed kpiafteridentification number 12 digits kpibeforeidentification number 12 digits kpitimeuntilrootcause number 12 digits lastmodby text 100 $currentusername() lastmoddatetime datetime n/a $currentdatetime() organizationalunit text 60 impacted organization unit owner text 100 assigned owner owneremailaddress text 100 email address of the owner ownerlink link n/a ownerteam text 100 assigned owner team ownertype text 30 $defaultusertype() priority text 10 based on the impact, urgency, and severity problemduration number 10 digits known error date; the created date problemlifetime number 10 digits closed date; the created date problemnumber number 10 digits auto generated from a counter recid text 32 record id resolution text 4000 when the problem is resolved resolutionaction text 100 pick list for the resolution action resolutionesclink link n/a when auto resolved responseescalationlink link n/a rootcause text 400 when a request for change is submitted rootcausedatetime created datetime n/a service text 40 impacted service source source text 25 status text 40 pick list for the status subject summary text 100 brief description of the problem targetresolutiontime datetime n/a totalwaitingduration number 8 digit, 2 decimal typeofproblem text 60 auto filled values can be problem or known error urgency text 10 pick list for the urgency waitingesclink link n/a workaround text 4000 describes a workaround problem business object relationship definitions relationship type cardinality problemassociatesannouncement associated zero or many problemcontainsattachment contains zero or one audithistoryrelationship contains exactly one businessserviceassociatesproblem associated zero or many problemassociateschange associated zero or many ciassociatesproblem associated zero or many faqassociatedproblem associated zero or many problemassociatedescalationwatch associated zero or one problemassociatedbyworkflowinstance associated zero or one frs knowledgeassociatedproblem associated zero or many problemassociatedmyitem associated zero or one problemassociatesincident associated zero or one problemassocinventoryitem associated zero or many problemcontainsjournal contains zero or one problemassocknowledge associated zero or many problemassocproblemworkaround associated zero or many problemassociprofileemployee associated zero or many problemassociatesreleaseproject associated zero or many servicecatalogassociatesproblem associated zero or many problemassocstandarduserteam associated zero or one problemcontainstask associated zero or one problem business object layouts layout context roles problem layout create, change, or view a problem service desk analyst data provider (incident) internal specialists problem business object forms name purpose problem main problem edit problem brief brief preview below list (browse) problem popup pop up view problemrootcause shows the root cause of the problem problem workaround shows a workaround for the problem problem detail shows the details tab problem dataentry shows the details tab plus the problem id on the header problem business object quick actions name invocation description request for change manual creates a new change using problem data new document article manual creates a new knowledge article based on the contents of the current problem new error message article new issue and resolution article new patch article new q\&a article new reference article close related incidents manual closes all incidents related to the current problem problem status to closed auto updates the status of the problem to closed invoked from the problem close process demo workflow via the close related problems quick action resolve incidents manual sets the incident status to resolved accomplished by invoking the resolve incident related to problem quick action against the related incidents problem business object business rules name description ci owner notification for problem cause identification sends notification to the related configuration item owner if the configuration item is identified as the root cause for the problem major problem root cause identification sends notification to the problem review board when the root cause of a major problem is identified new problem notification sends notification to the owner for a new problem new priority 1 problem notification sends notification to the owner for a new problem first incident is linked detects when the first incident is linked to the problem to populate the date and time to field problem firstincidentlinked major problem resolution notification for problem review board major problem review new link on problem review board new link on problem review board new service linked add to problem review board new service linked add to problem review board resolve all related incidents when problem closed closes any incident records linked to a parent problem record that has been closed root cause has been found root cause has been found start investigation of problem starts an investigation of the problem workaround notification for incident owner workaround has been created problem business object searches name criteria open problems find 'problem' where problem# status not in list canceled, closed active problem with cis find 'problem' where problem# status equal to active and ci# recid isnotempty closed problem last 30 days find 'problem' where problem# status equal to closed and problem# closeddatetime equalto $(lastthirtydays()) active problems find 'problem' where problem# status equal to active active problems with linked incidents find 'problem' where problem# status equal to active and incident# recid isnotempty all problems find 'problem' where problem# recid is not empty closed problems find 'problem' where problem# status equal to closed high priority problems find 'problem' where problem# priority equal to 1 known error without workarounds find 'problem' where problem# type of problem equal to known error and problem# workaround isempty and problem# status notinlist closed, resolved known errors find 'problem' where problem# type of problem equal to known error logged problems find 'problem' where problem# status equal to logged my active problems find 'problem' where\ problem# status inlist active and problem# owner equal to $(currentloginid()) my problems find 'problem' where problem# owner equal to $(currentloginid()) my team's problem find 'problem' where problem# ownerteam equal to $(currentuserteam()) priority 1 active problems find 'problem' where problem# priority equal to 1 and problem# status equal to active problem past target date find 'problem' where problem# targetresolutiondate less than $(currentdatetime()) and problem# status not in list closed, resolved problem received today find 'problem' where problem# createddatetime equal to $(currentdate()) problem with root cause found find 'problem' where problem# root cause created greater than $(startofthisyear()) problems with change find 'change' where change# recid is not empty problems with cis find 'ci' where ci# recid is not empty problems with incident to root cause duration calculated find 'problem' where problem# incident to root cause created greater than 0 problems with linked incidents after identification of issue find 'problem' where problem# status equal to identified and incident# recid is not empty problems with linked incidents before identification find 'problem' where problem# status not in list canceled, closed, identified, investigation, resolved, waiting for 3rd party, waiting for resource and incident# recid is not empty problems with pending tasks find 'task' where status in list accepted, waiting problems with workarounds find 'problem' where problem# workaround is not empty