Facilities Knowledge Base
1 min
Knowledge articles pertaining to Facilities Management can be created and published in the Self Service portal.
To create a knowledge article
- Open the Facilities Knowledge Base workspace.
- Click New and select the type.
- Enter information into the fields:
- Title and Description.
- Collection, Category, and Subcategory: Help to categorize the Knowledge article.
- Published Date: You can decide to publish on a set date.
- Expiration Date: You can set an expiration for the knowledge article.
- To add a note, click Add under Journal in the Details tab.
- To add a task, click Add New Task from the Task tab.
- Click Save.