Working with Triggered Actions and Rules

about triggered actions and rules docid\ cllt7mb9yfivt76lhf0ensupported triggered actions docid\ cllt7mb9yfivt76lhf0ensupported actions docid\ cllt7mb9yfivt76lhf0en about triggered actions and rules to work with triggered actions, you must be an administrator or a user to whom administration access has been granted triggered actions are tasks executed when a trigger's event occurs, and its conditions are met triggers rely on specific rules to establish these conditions once the rules are met, triggers perform actions such as updating fields, sending emails to customers and managers, creating tasks for your team, and updating service request status the following are examples of triggers trigger to locate and replace selected records or all records containing a specific current value in the specified field trigger to update fields when records are created or edited trigger to send emails based on priority to use triggered actions with the classic action designer (cad), see using business rules docid\ a5ujt2tbpnhh zdyrll2w supported triggered actions the following trigger events are supported on insert – adding a new record(s) on delete – deleting existing record(s) on update – modifying existing records the following figure illustrates the trigger scenarios that are currently supported and not supported in this release supported actions the following actions are supported with triggers common actions find and replace send an email record actions create a child record create a new record insert multiple child record insert parent record run for child search and link search and unlink update a record advanced actions baseline execute workflow run web service web service script integration actions mobile push notification neurons for healing send mobile notification start ipcm voice activity start remote control sync remote control session when you select the triggered option, the following actions are removed from the action designer list go to record, run for collection, go to action, decision action, and show a popup these actions cannot be used with triggers