Working with the Multisort Feature

in addition to simple sorting (that is, sorting by one column), a multisort feature is available by default in all lists you can access the multisort feature in the list view by using either of the following using the multisort feature log in to the application open the workspace for which you wish to group records for example, open the incident workspace click multisort to display the multisort column picker dialog box in the sort by field, select a sort choice from the drop down list click the arrow icon beside the sort by field to change sort order (either ascending or descending) add additional sort choices by clicking the plus icon select the sort option in the additional sort fields remove any sort choices by clicking the delete icon click sort to complete your action click close to close the multisort column picker multisort column picker dialog box resetting the multisort feature to reset the multisort feature, do one of the following click reset in the multisort column picker dialog box click on any column header click the reset list personalization icon in the footer of the list this does the following clears the controls (such as drop down lists and sort order buttons) in the multisort column picker dialog box resets the sorting in the list behind the dialog box using the multisort feature with a keyboard shortcut you can use a keyboard shortcut to invoke the multisort feature by doing the following log in to the application open the workspace for which you wish to group records click the first column header to sort this sets the first column to be sorted press the control key and click the second column header to sort this sets the second column to be sorted set additional columns for sorting by repeatedly pressing the control key and clicking on headers you can click the first column header with or without pressing the control key it always results in a single column sort however, you must press the control key to perform a second level sort criteria; otherwise, it performs a single column sort again