Working with Page Settings - Service Catalog

6 min

Role: Administrator

Minimum Version: Ivanti Neurons for ITSM 2024.2.

To access the Service Catalog page settings:

Click Edit Page at the top right of the window. The Page Designer opens.

Select the Service Catalog page from the Page Selector drop-down list.

Select the page view you want to edit from the View Selector drop-down list - Desktop, Mobile, or Tablet.

In Service Catalog you can configure the following:

To Configure Preset Filters

You can use or create a preset filter to categories different services and show Service Catalog options customized for a target user or audience.

To create a preset filter:

Switch to Service Catalog workspace.

Click Preset Filters and select Add new preset.

Enter Filter Name.

Select Categories to show in the preset.

Optionally, select Set as Default to set the particular preset as default.

A preset filter has a flash icon if it is set as default and only one preset can be set as default. The Publish button remains disabled while you select Set as Default to a preset, further edits are required to enable the Publish button.

Click Save to save the preset.

To edit or delete a preset filter:

To edit - select the eye icon next to the preset name.

To delete - select the bin icon next the eye icon.

To Configure the Generic Request Config

If a Self Service user can't find any results on the Service Catalog workspace, they have the option to create a Generic Request. They can use the Generic Request Template drop-down list to select from existing request offerings, form offerings, and external offerings.

To configure a generic request:

Click Edit Page. The Page Designer page appears.

From the workspace drop-down list available at top center, select Service catalog. The Generic Request Config section is displayed in the left pane.

Expand Generic Request config. Select a request from the Generic Request Template drop-down list. The list displays the existing request offerings, Form offerings, and external offerings.

Click Publish. A confirmation message is displayed, indicating that the configuration has been published successfully.

Manage Additional Settings in Service Catalog

The Service Catalog workspace enables you to activate the following features:

Feature	Description
Submission Dialog Box for Mobile	This feature allows you to toggle the display of a dialog box on a mobile device when a Self Service user submits a request or incident from a request offering or form offering, respectively. By default, this option is enabled. If disabled, the dialog will not appear, and users will be directly navigated to the created request page or form offering page
Submission Dialog Box for Desktop	This feature allows you to toggle the display of a dialog box on a desktop when a Self Service user submits a request or incident from a request offering or form offering, respectively. By default, this option is enabled. If disabled, the dialog box will not appear, and users will be directly navigated to the created request page or form offering page.
Add to favorites	This feature allows you to toggle the display of a Favorites icon for Self Service users to mark records as favorites.
Share as Service Catalog	This feature allows you to toggle the display of the Copy link and Send email options, allowing Self Service users to copy the service request link and paste it into another application, such as an email. Additionally, users can directly send the email using Outlook.
Save for later	This feature enables you to toggle the display of the Save for later option for Self Service users when creating a service request in the Self-Service portal without immediately submitting it. For instance, if you do not have all of the information needed to submit the service request, but want to start the service request, a service request that has been saved for later appears as a draft to Self Service users.