What's New Enterprise Service Management - 2026.3

this topic details all the new features and enhancements of products , line of business (lob), and , in release version 2026 3 legend feature or enhancement that is a delivered idea to view the idea, click the idea number what’s new in ivanti neurons for itsm 2026 3 (saas and on prem) ai features agent analytics platform cloud agentic ai now provides analytics for individual agents, allowing administrators to monitor agent specific interactions, completion rates, live agent transfers, and other performance metrics for more information, refer to knowledge base agent docid 3tjop6djvoaxvdevdm xo , incident creation agent docid\ pwsj013o6hg90iwpzt ue , service request agent docid 37ipamnzdxlkvsrw9zcrp , and q\&a agent docid\ aoi hysn xhe5l iq qep language translation platform cloud agentic ai now supports the following languages and responds in the same language as the user’s query arabic chinese (simplified) dutch english french german italian japanese polish portuguese spanish ticket classification is now auto triage platform cloud the ticket classification feature has been renamed to auto triage and enhanced with new capabilities, including multilingual predictions, configurable confidence thresholds, improved model training and deployment, and support for automatic population of category, subcategory, service, and owner team fields refer announcements docid 8f3flycrs1tjh7eu7rox for more information for more information, refer to auto triage docid\ drkkmsioksnp0l7l80d1d sharepoint support for the knowledge base agent platform cloud the knowledge base agent now supports sharepoint as an external knowledge source, allowing administrators to connect sharepoint sites and use their content for knowledge searches and ai generated responses for more information, refer to add sharepoint sources docid 3tjop6djvoaxvdevdm xo ai search enhancements platform cloud ai search now supports additional natural language query patterns, including advanced field and value recognition, implicit filters, enhanced date based filtering, and support for more incident query scenarios, enabling more intuitive and accurate record searches for more information, refer to ai search docid 4unw478wtievhidmtawm self service portal v3 enhancements select multiple values in request offering dropdown fields idea 866 https //ivanti aha io/ideas/in4itsm i 866 request offering dropdown fields now support multi selection users can select one, multiple, or all values using checkboxes within a single dropdown, simplifying form design and reducing the need for multiple related fields for more information, refer to to create a request offering docid\ oh0gjohq3vdkjg8atbpej redesigned navigation and header in self service ui v3 self service ui v3 introduces a persistent side navigation panel and a redesigned header the logo remains visible at all times, with alignment managed automatically for a consistent layout the role selector is now right aligned, improving role visibility and accessibility for more information, refer to workspace docid 80cvuxyi2whisrlxsusyz run neurons bot quick actions against device, person, or universal target platform cloud and on premises in earlier releases, a neurons bot could be run only against a device, and only from a business object that had a relationship to a ci record you can now run a neurons bot quick action against a device, a person, or no specific target when you configure a neurons bot quick action in the graphical action designer, you select a target type device, person, or universal on the neurons bot block the target type determines what the bot runs against, and the list of available bots is filtered to match a universal quick action has no requirements and can be run from any business object this release also adds the employee business object to the list of objects supported out of the box and lets you add the neurons bot invocations panel to any business object neurons bot invocations workspace a new workspace provides a single place to see every neurons bot invocation for the tenant it lists invocations from every business object and every target type and shows the target type and the source business object of each invocation to open it, select more, and then, under my workspace, select neurons bot invocations for more information, see neurons bot quick action docid\ lmf9sf0prhqb6pt xixtt , invoking a neurons bot docid\ b2ho kdnfbqhqej m5seb and neurons bots integration for itsm docid\ n0i oox6e0v jmx9haehg apply global filters across all widgets in dashboard v2 idea 3069 https //ivanti aha io/ideas/in4itsm i 3069 platform cloud and on premises global filters now apply to tiles, tree parts, and special parts within dashboard v2 please note that widgets that rely on url, template, or web service data sources are excluded from global filter functionality and do not respond to filter selections for more information, refer to dashboard v2 docid 5ydp4f4rigyupfpcutlr8 calendar v2 enabled by default with responsive design platform cloud and on premises calendar v2 is enabled by default and automatically assigned to all roles for new customers the calendar v2 workspace provides the same core functionality as the legacy calendar workspace while introducing a responsive design that delivers an optimized experience across desktop, tablet, and mobile devices administrators can continue to configure calendar v2 for specific roles by selecting the calendar, saved search, and default view (day, week, or month) displayed in the workspace for more information, refer to creating a calendar docid\ um4p4lk5cgo5e3ef9ldpl , configuring calendars for roles docid\ qbkzcf5bhhksf08ustihm and using the change calendar docid\ gcbmocad7pltaqbatxwmm create and edit saved searches from dashboard widgets idea 2688 https //ivanti aha io/ideas/in4itsm i 2688 platform cloud and on premises users can create and edit saved searches directly from dashboard widgets when the enable nova global constant is enabled this enhancement makes ui v3 saved filters available within the dashboard experience, allowing users to manage search criteria without leaving the current context users can edit an existing saved search by modifying its filter conditions or create a new saved search based on the configured dashboard criteria for more information, refer to dashboard v2 docid 5ydp4f4rigyupfpcutlr8 create and manage assessments for controls, risks, and audits platform cloud and on premises users can create and manage assessments for controls, risks, and audits records within the grc line of business this enhancement helps organizations evaluate governance, risk, and compliance activities more effectively by associating assessments with key grc records audit findings workspace the new audit findings workspace provides a centralized view of audit findings and their related evidence records access to the workspace is governed by grc role based permissions, helping organizations enforce appropriate segregation of duties while maintaining the integrity of audit data grc managers can manage audit findings throughout their lifecycle, while grc analysts have read only access for review and analysis for more information, refer to create or edit a vendor docid\ f6xb77by rxvmbmalq6f1 , create or edit an assessment docid\ rceqjc owovhciys taqh , create or edit a control docid\ fofapn ams9n hzsqvf4b , ivanti neurons for grc dashboards docid\ r5c4agzkagomb2uq xr44 , create or edit a risk docid 0bmqibcpksrydvi33uf88 , how ivanti neurons for grc works docid\ r kruzcn0gpiw6noz 4yd , create or edit an audit docid\ tgtdj8ogqdajk86d4ldvk , view an audit finding docid\ kwrspyztg nuldiq4l6ri configure a risk score matrix in the grc score matrix config workspace platform cloud and on premises administrators can use the grc score matrix config workspace to create a risk score matrix that reflects their organization's risk assessment approach the workspace allows administrators to define impact and likelihood scales, assign risk score values, and customize matrix colors and visual indicators after the configuration is activated, the generated risk score matrix is displayed in grc risk records, providing a visual reference for assessing and interpreting risk scores according to organizational risk management requirements for more information, refer to configure the risk score matrix docid\ lwqv6c2thlcw8ggbos5xw , create or edit a risk docid 0bmqibcpksrydvi33uf88 microsoft entra id authentication for surveys embedded in outlook platform cloud and on premises the embed survey in an email feature for outlook now supports microsoft entra id (azure ad) token based authentication this update aligns with microsoft's requirements for actionable messages and replaces the legacy authentication mechanism previously used for embedded surveys with this enhancement, surveys embedded in outlook emails continue to function with microsoft's modern authentication model, helping ensure a seamless survey experience and ongoing compatibility with outlook actionable messages for more information, refer to embedding survey in an email docid 0tthpxjztly xxm8xlpe increased maximum web script statement limit idea 2653 https //ivanti aha io/ideas/in4itsm i 2653 platform on premises the maximum configurable web script statement limit has been increased to 250,000 in on premises environments note the default limit remains 100,000 as does the maximum limit in the cloud for more information, refer to working with web service script integration docid lwxva3flkqbdhyfjbud , working with incoming web service connections docid\ j7tnsjafp3ohqrnokepmv email based record updates restricted to conversation participants platform cloud and on premises users added to an existing conversation in the to or cc field are automatically recognized as participants, allowing their subsequent email responses to be processed by itsm for more information, refer to using email docid 9po1e zqevtrb01uemuu4 global constants for hiding integration and data import options platform cloud and on premises added the following global constants to help administrators control the visibility of integration and data import options in the user interface hideremotehostconnection hides the remote host connection navigation item ( run program > remote host ) under integration setup when set to true hidedataimport hides specified data import methods from the user interface and prevents users from viewing or selecting them supported values include email , upload , sccm , ftp , sftp , epm , and discovery for more information, refer to list of global constants docid\ dgb4v84edr0axvy7mlnnf frs message queue journal log table now purged automatically platform cloud and on premises the non transactional frs messagequeuejournal log table is automatically purged after a 7 day retention period for more information, refert to about purge only docid\ wv hwnl1mv444vchllzpa read only summary forms for grc records platform cloud and on premises the system displays a new read only summary form when you select a citation , control , mitigation , or evidence record the summary form provides a consolidated view of key record information to modify a record, open the record itself, as the summary form does not support editing for more information, refer to create citations and link to controls docid\ zni0rx0gi4l7advttoqkj , create or edit a control docid\ fofapn ams9n hzsqvf4b , create or edit a mitigation plan docid\ avehxncr3izbshr8ypmua and create or edit an evidence request docid vntd0j0sl7wx9jimtonr facilities work order layouts and views in ui v3 platform cloud and on premises now ui v3 includes modernized layouts and list views for the facilities work order business object these updates deliver a more consistent and streamlined experience when managing facilities work orders to configure and assign the ui v3 layouts and views for more information, refer to configure and assign views and layouts using the modern page designer docid 0puy sdkxlgogrq 17tq9 hr case layouts and views in ui v3 platform cloud and on premises ui v3 includes modernized layouts and list views for the hr case business object these updates provide a more consistent and streamlined experience for managing hr cases to configure and assign the ui v3 layouts and views for more information, refer to configure and assign views and layouts using the modern page designer docid 0puy sdkxlgogrq 17tq9 project layouts and views in ui v3 platform cloud and on premises ui v3 includes modernized layouts and list views for project business object these updates provide a more consistent and streamlined experience for managing projects, portfolios, and related records to configure and assign the ui v3 layouts and views for more information, refer to configure and assign views and layouts using the modern page designer docid 0puy sdkxlgogrq 17tq9 enhancing mobile access and authentication platform cloud and on premises the itsm mobile apps for android and ios support app links and universal links for more details, refer to logging in or accessing records using urls docid\ aln4xcfydvoqvr jwgpm2 users can remain signed in after closing and reopening the itsm mobile application, regardless of whether biometric authentication is enabled this feature reduces repeated authentication and improves efficiency for users who access the app frequently for more details, refer to enabling biometric authentication login docid 7nkptshjky8jwrzvymyrg the mobile analyst window now displays all workspaces by default for quicker access the workspace expand/collapse icon has been removed, and standardized ui icons provide a more consistent mobile experience for more information, refer to working with mobile analyst docid\ y4sjparzqlzyfckdavcyq set conditional rules on multiple objects platform cloud and on premises you can now apply a conditional (row level) rule to multiple roles and business objects at once from the new bulk update rules page, instead of configuring each object individually in the single role editor select the roles and business objects, enter the rule, and use the color coded preview to confirm which objects accept it before you apply the system adds each rule to the existing conditions as a new row joined by or if you need to reverse a change, you can roll back selected roles to their previous state the bulk update conditional rule page currently supports the expression and group condition types only a rollback reverts a role to the state immediately before the most recent bulk rule and removes any expressions added after it for more information, refer to set conditional rules on multiple objects docid\ gjbmmhsagq5iz fgesgo7 what’s new in ivanti neurons for itam 2026 3 support for app links and universal links the itam mobile apps for android and ios support app links and universal links for more information, refer to persistent authentication and universal link integration docid\ kctbeqrpq1vy02klu yf enhancing mobile authentication users can remain signed in after closing and reopening the itam mobile application, regardless of whether biometric authentication is enabled this feature reduces repeated authentication and improves efficiency for users who access the app frequently for more information, refer to persistent authentication and universal link integration docid\ kctbeqrpq1vy02klu yf managing consumable item records consumable records can now be created to track inventory quantities, storage locations, financial ownership, inventory transactions, and assignments for non returnable items for more information, see hardware assets docid\ osg0azfj64rephv3kkzqz