What's New Enterprise Service Management - 2026.3
This topic details all the new features and enhancements of products - ITSM, Line of Business (LoB), and ITAM, in release version 2026.3.
Legend: 
- Feature or enhancement that is a delivered idea. To view the idea, click the idea number.
What’s New in Ivanti Neurons for ITSM 2026.3 (SaaS and On-Prem)
Platform: Cloud
Agentic AI now provides analytics for individual agents, allowing administrators to monitor agent-specific interactions, completion rates, live agent transfers, and other performance metrics.
For more information, refer to Knowledge base agent, Incident creation agent, Service request agent, and Q&A agent.
Platform: Cloud
Agentic AI now supports the following languages and responds in the same language as the user’s query. For the best translation experience, we recommend using a single language consistently during a conversation because the detected language is cached by the system. Switching between languages might result in incomplete translations.
- Arabic
- Chinese (Simplified)
- Dutch
- English
- French
- German
- Italian
- Japanese
- Polish
- Portuguese
- Spanish
To clear the cache, administrators can go to Settings > Cache Management and click Reset Teamsbot Objects.
Platform: Cloud
The Ticket Classification feature has been renamed to Auto Triage and enhanced with new capabilities, including multilingual predictions, configurable confidence thresholds, improved model training and deployment, and support for automatic population of Category, Subcategory, Service, and Owner Team fields.
Refer Announcements for more information.
For more information, refer to Auto Triage.
Platform: Cloud
The Knowledge base agent now supports SharePoint as an external knowledge source, allowing administrators to connect SharePoint sites and use their content for knowledge searches and AI-generated responses.
For more information, refer to Add SharePoint sources.
Platform: Cloud
AI Search now supports additional natural language query patterns, including advanced field and value recognition, implicit filters, enhanced date-based filtering, and support for more incident query scenarios, enabling more intuitive and accurate record searches.
For more information, refer to AI Search.
Request Offering dropdown fields now support multi-selection. Users can select one, multiple, or all values using checkboxes within a single dropdown, simplifying form design and reducing the need for multiple related fields.
For more information, refer to To Create a Request Offering.
Self Service UI V3 introduces a persistent side navigation panel and a redesigned header. The logo remains visible at all times, with alignment managed automatically for a consistent layout. The role selector is now right-aligned, improving role visibility and accessibility.
For more information, refer to Workspace.
Platform: Cloud and On-premises
In earlier releases, a Neurons Bot could be run only against a device, and only from a business object that had a relationship to a CI record. You can now run a Neurons Bot Quick Action against a device, a person, or no specific target.
When you configure a Neurons Bot Quick Action in the Graphical Action Designer, you select a target type Device, Person, or Universal on the Neurons Bot block. The target type determines what the bot runs against, and the list of available bots is filtered to match. A Universal Quick Action has no requirements and can be run from any business object.
This release also adds the Employee business object to the list of objects supported out of the box and lets you add the Neurons Bot Invocations panel to any business object.
Neurons Bot Invocations workspace: A new workspace provides a single place to see every Neurons Bot invocation for the tenant. It lists invocations from every business object and every target type and shows the target type and the source business object of each invocation. To open it, select MORE, and then, under My Workspace, select Neurons Bot Invocations.
For more information, see Neurons Bot Quick Action, Invoking a Neurons Bot and Neurons Bots Integration for ITSM.
Platform: Cloud and On-premises
Global Filters now apply to Tiles, Tree Parts, and Special Parts within Dashboard V2. Please note that Widgets that rely on URL, template, or web service data sources are excluded from Global Filter functionality and do not respond to filter selections.
For more information, refer to Dashboard V2.
Platform: Cloud and On-premises
Calendar V2 is enabled by default and automatically assigned to all roles for new customers. The Calendar V2 workspace provides the same core functionality as the legacy Calendar workspace while introducing a responsive design that delivers an optimized experience across desktop, tablet, and mobile devices. Administrators can continue to configure Calendar V2 for specific roles by selecting the calendar, saved search, and default view (Day, Week, or Month) displayed in the workspace.
For more information, refer to Creating a Calendar, Configuring Calendars for Roles and Using the Change Calendar.
Platform: Cloud and On-premises
Users can create and edit saved searches directly from dashboard widgets when the Enable Nova global constant is enabled. This enhancement makes UI V3 saved filters available within the dashboard experience, allowing users to manage search criteria without leaving the current context. Users can edit an existing saved search by modifying its filter conditions or create a new saved search based on the configured dashboard criteria.
For more information, refer to Dashboard V2.
Platform: Cloud and On-premises
Users can create and manage assessments for Controls, Risks, and Audits records within the GRC line of business. This enhancement helps organizations evaluate governance, risk, and compliance activities more effectively by associating assessments with key GRC records.
Audit Findings Workspace - The new Audit Findings workspace provides a centralized view of audit findings and their related evidence records. Access to the workspace is governed by GRC role-based permissions, helping organizations enforce appropriate segregation of duties while maintaining the integrity of audit data. GRC Managers can manage audit findings throughout their lifecycle, while GRC Analysts have read-only access for review and analysis.
For more information, refer to Create or Edit a Vendor, Create or Edit an Assessment, Create or Edit a Control, Ivanti Neurons for GRC Dashboards, Create or Edit a Risk, How Ivanti Neurons for GRC Works, Create or Edit an Audit, View an Audit Finding.
Platform: Cloud and On-premises
Administrators can use the GRC Score Matrix Config workspace to create a Risk Score Matrix that reflects their organization's risk assessment approach. The workspace allows administrators to define impact and likelihood scales, assign risk score values, and customize matrix colors and visual indicators. After the configuration is activated, the generated Risk Score Matrix is displayed in GRC Risk records, providing a visual reference for assessing and interpreting risk scores according to organizational risk management requirements.
For more information, refer to Configure the Risk Score Matrix, Create or Edit a Risk.
Platform: Cloud and On-premises
The Embed Survey in an Email feature for Outlook now supports Microsoft Entra ID (Azure AD) token-based authentication. This update aligns with Microsoft's requirements for Actionable Messages and replaces the legacy authentication mechanism previously used for embedded surveys. With this enhancement, surveys embedded in Outlook emails continue to function with Microsoft's modern authentication model, helping ensure a seamless survey experience and ongoing compatibility with Outlook Actionable Messages.
For more information, refer to Embedding Survey in an Email.
Platform: On-premises
The maximum configurable web script statement limit has been increased to 250,000 in on-premises environments.
Note: The default limit remains 100,000 as does the maximum limit in the cloud.
For more information, refer to Working with Web Service Script Integration, Working with Incoming Web Service Connections.
Platform: Cloud and On-premises
ITSM can restrict email-based record updates to recognized conversation participants, including users added to the To or Cc fields of an existing conversation. This behavior is disabled by default for existing customers and enabled by default for new customers.
For more information, refer to Using Email.
Platform: Cloud and On-premises
Added the following global constants to help administrators control the visibility of integration and data import options in the user interface:
- HideRemoteHostConnection: Hides the Remote Host Connection navigation item (Run Program > Remote Host) under Integration Setup when set to True.
- HideDataImport: Hides specified data import methods from the user interface and prevents users from viewing or selecting them. Supported values include Email, Upload, SCCM, FTP, SFTP, EPM, and Discovery.
For more information, refer to List of Global Constants.
Platform: Cloud and On-premises
The non-transactional FRS_MessageQueueJournal log table is automatically purged after a 7-day retention period.
For more information, refert to About Purge-Only.
Platform: Cloud and On-premises
The system displays a new read-only Summary Form when you select a Citation, Control, Mitigation, or Evidence record. The Summary Form provides a consolidated view of key record information. To modify a record, open the record itself, as the Summary Form does not support editing.
For more information, refer to Create Citations and Link to Controls, Create or Edit a Control, Create or Edit a Mitigation Plan and Create or Edit an Evidence Request.
Platform: Cloud and On-premises
Now UI V3 includes modernized layouts and list views for the Facilities Work Order business object. These updates deliver a more consistent and streamlined experience when managing Facilities Work Orders. To configure and assign the UI V3 layouts and views.
For more information, refer to Configure and Assign Views and Layouts Using the Modern Page Designer
Platform: Cloud and On-premises
UI V3 includes modernized layouts and list views for the HR case business object. These updates provide a more consistent and streamlined experience for managing HR cases. To configure and assign the UI V3 layouts and views.
For more information, refer toConfigure and Assign Views and Layouts Using the Modern Page Designer.
Platform: Cloud and On-premises
UI V3 includes modernized layouts and list views for Project business object. These updates provide a more consistent and streamlined experience for managing projects, portfolios, and related records. To configure and assign the UI V3 layouts and views.
For more information, refer to Configure and Assign Views and Layouts Using the Modern Page Designer.
Platform: Cloud and On-premises
- The ITSM mobile apps for Android and iOS support App Links and Universal Links.
For more details, refer to Logging in or Accessing Records Using URLs.
- Users can remain signed in after closing and reopening the ITSM mobile application, regardless of whether biometric authentication is enabled. This feature reduces repeated authentication and improves efficiency for users who access the app frequently.
For more details, refer to Enabling Biometric Authentication Login.
- The Mobile Analyst window now displays all workspaces by default for quicker access. The workspace expand/collapse icon has been removed, and standardized UI icons provide a more consistent mobile experience.
For more information, refer to Working with Mobile Analyst.
Platform: Cloud and On-premises
You can now apply a conditional (row-level) rule to multiple roles and business objects at once from the new Bulk Update Rules page, instead of configuring each object individually in the single role editor. Select the roles and business objects, enter the rule, and use the color-coded preview to confirm which objects accept it before you apply. The system adds each rule to the existing conditions as a new row joined by OR. If you need to reverse a change, you can roll back selected roles to their previous state.
The Bulk Update Conditional Rule page currently supports the Expression and Group condition types only. A rollback reverts a role to the state immediately before the most recent bulk rule and removes any expressions added after it.
For more information, refer to Set Conditional Rules on Multiple Objects.
What’s New in Ivanti Neurons for ITAM 2026.3
The ITAM mobile apps for Android and iOS support App Links and Universal Links.
For more information, refer to Persistent Authentication and Universal Link Integration.
Users can remain signed in after closing and reopening the ITAM mobile application, regardless of whether biometric authentication is enabled. This feature reduces repeated authentication and improves efficiency for users who access the app frequently.
For more information, refer to Persistent Authentication and Universal Link Integration.
Consumable records can now be created to track inventory quantities, storage locations, financial ownership, inventory transactions, and assignments for non-returnable items.
For more information, see Hardware assets.
What’s New in Ivanti Neurons for ITSM 2026.3.1.0
Platform: Cloud
Agentic AI is now available through a web-based chat interface, allowing eligible users to interact with Agentic AI directly from Neurons for ITSM without requiring Microsoft Teams. The WebChat user interface supports conversations with a live agent.
For more information, refer to Agentic AI.
Platform: Cloud
The Incident creation agent now uses only templates configured in Incident business object > Quick Actions > Edit Actions > Graphical Action Designer / Classic Action Designer > Your Actions > SelfService Templates when matching and creating incidents. Templates defined in other template categories are no longer considered.
For more information, refer to Incident creation agent.
Platform: Cloud
The Incident Agent now preserves the Description you prefilled in the incident template and appends an AI-generated conversation summary, along with a timestamp, based on the agent’s interaction with the user. Additionally, the Source field is automatically set to Agentic AI for incidents created by the Incident Agent, overriding any value you prefilled in the template.
For more information, refer to Incident creation agent.
Platform: Cloud
After users select a service request form, the agent now presents additional interactive options that allow users to provide feedback on whether their request was resolved, start a new query, or transfer the conversation to a live agent. This enhancement improves user engagement and provides a smoother post-selection experience.
For more information, refer to Service request agent.
Platform: Cloud
Added new analytics metrics to track Service Request form deeplink engagement, including the number of deeplinks opened, deeplink engagement rate, and conversations where no deeplink was opened.
For more information, refer to Service request agent.
Platform: Cloud
Added a new analytics metric to track the total number of incidents created and Service Request forms opened through AI Agent-provided deeplinks.
For more information, refer to Analytics.
Platform: Cloud
Unified navigation provides an improved navigation experience and introduces the Neurons App Switcher to seamlessly access Ivanti products using single sign-on (SSO), without additional authentication prompts. The feature is available when ITSM is provisioned as part of the Autonomous Endpoint Management (AEM) bundle or as a standalone product.
For more information, refer to App login and navigation.