Using Auto Triage
2 min
Role: Service Desk Analyst.
Minimum Version: Ivanti Neurons for ITSM 2024.2.
Feature Eligibility: Ivanti's AITSM capabilities are available to customers who have subscribed to Premium or Enterprise Premium license. To know your eligibility, reach out to your Ivanti Account Manager.
Neurons for ITSM can automatically categorize your service tickets by enabling the Auto Triage feature. When you create a service ticket, the application will automatically fill the Output Fields that admin configured in AI Configuration Hub.
- Auto Triage feature is available to you only if the Administrator has configured it for your user role. For more information, reach out to your Administrator.
- Currently, this feature is available only in Incident Business Object.
Refer to the following use cases, which assume that the Administrator has configured Summary as an Input Fields, and Category and Service as Output Fields in AI Configuration Hub.
