Default Incident Templates
7 min
to view the list of incident templates log in to the console open the incident workspace open an incident from the toolbar, click template the following templates can be used to create incidents account lockout domain field description status active service desktop service category account lockout urgency medium impact medium summary cannot log in to windows account lockout hr system field description status active service hr system category account lockout urgency medium impact low summary cannot log in to performance review system backup failure field description status active service data service category data loss urgency medium impact medium summary daily backup failure cannot access shared drive field description status active service desktop service category network folder failure urgency medium impact medium summary cannot access shared drive cannot open outlook field description status active service email service category client failure urgency medium impact low summary email down desktop application failure field description status active service desktop service category application error urgency medium impact low summary desktop application failure email access on mobile device field description status active service desktop service category connection failure urgency medium impact low summary email problem on mobile smart phone no dial tone on my phone field description status active service desktop service category no dial tone urgency high impact low summary no dial tone on my phone pc is very slow field description status active service desktop service category performance issue urgency medium impact low summary pc is very slow printer out of toner field description status active service desktop service category printer failure urgency high impact high summary printer out of toner printer paper jam field description status active service desktop service category printer failure urgency high impact high summary printer is jammed voicemail problem field description status active service desktop service category telephone failure urgency medium impact low summary voicemail problem vpn connection failure field description status active service mobile communication category connection failure urgency high impact low summary vpn connection failed