Default Incident Templates
7 min
To view the list of incident templates:
- Log in to the Service Desk console.
- Open the Incident workspace.
- Open an incident.
- From the toolbar, click Template.
The following templates can be used to create incidents:
To view the list of incident templates:
The following templates can be used to create incidents:
Field | Description |
|---|---|
Status | Active |
Service | Desktop Service |
Category | Account Lockout |
Urgency | Medium |
Impact | Medium |
Summary | Cannot log in to Windows |
Field | Description |
|---|---|
Status | Active |
Service | HR System |
Category | Account Lockout |
Urgency | Medium |
Impact | Low |
Summary | Cannot log in to Performance Review System |
Field | Description |
|---|---|
Status | Active |
Service | Data Service |
Category | Data Loss |
Urgency | Medium |
Impact | Medium |
Summary | Daily Backup Failure |
Field | Description |
|---|---|
Status | Active |
Service | Desktop Service |
Category | Network Folder Failure |
Urgency | Medium |
Impact | Medium |
Summary | Cannot access Shared Drive |
Field | Description |
|---|---|
Status | Active |
Service | Email Service |
Category | Client Failure |
Urgency | Medium |
Impact | Low |
Summary | Email Down |
Field | Description |
|---|---|
Status | Active |
Service | Desktop Service |
Category | Application Error |
Urgency | Medium |
Impact | Low |
Summary | Desktop Application Failure |
Field | Description |
|---|---|
Status | Active |
Service | Desktop Service |
Category | Connection Failure |
Urgency | Medium |
Impact | Low |
Summary | Email problem on mobile smart phone |
Field | Description |
|---|---|
Status | Active |
Service | Desktop Service |
Category | No Dial Tone |
Urgency | High |
Impact | Low |
Summary | No dial-tone on my phone |
Field | Description |
|---|---|
Status | Active |
Service | Desktop Service |
Category | Performance Issue |
Urgency | Medium |
Impact | Low |
Summary | PC is very Slow |
Field | Description |
|---|---|
Status | Active |
Service | Desktop Service |
Category | Printer Failure |
Urgency | High |
Impact | High |
Summary | Printer - Out Of Toner |
Field | Description |
|---|---|
Status | Active |
Service | Desktop Service |
Category | Printer Failure |
Urgency | High |
Impact | High |
Summary | Printer is jammed |
Field | Description |
|---|---|
Status | Active |
Service | Desktop Service |
Category | Telephone Failure |
Urgency | Medium |
Impact | Low |
Summary | Voicemail Problem |
Field | Description |
|---|---|
Status | Active |
Service | Mobile Communication |
Category | Connection Failure |
Urgency | High |
Impact | Low |
Summary | VPN Connection Failed |