To Set Up Knowledge Management Features

role administrator this section describes how to configure custom filters and enable ratings and feedback features in the knowledge workspace within the self service portal v3 creating custom filters you can create filters to refine the display of knowledge articles based on user defined conditions to create a custom filter log in to as from the configuration console, click search tools > filter searches under frs knowledge, click add filter the condition filter dialog box appears specify the following condition name condition help click save the filter is added under business object frs knowledge click add filter criteria the filter criteria dialog box appears specify the following label control click save the newly created filter will appear under the filter and sort options when a user with the self service role logs in example creating a user rating filter for knowledge this example demonstrates how to create a filter based on user ratings for knowledge articles log in to as from the configuration console, click search tools > filter searches under frs knowledge, click add filter the condition filter dialog box appears specify the condition name in this example, enter user ratings the condition filter dialog box a newly created filter click add filter criteria the filter criteria dialog box appears specify the following label in this example, enter user rating control in this example, select checkbox expression in this example, select knowledge , user rating , and equal to from the drop down list, and enter 3 in the fx field click save the user rating filter will be available in the filter and sort drop down list for users with the self service role a user ratings filter enabling knowledge management feedback settings you can enable user feedback options, including rating and comments, in the knowledge workspace additionally, average ratings can be displayed for each article to enable user ratings and feedback log in to as click edit page on the top right corner of the page the page designer page appears in the center of the page designer page, select knowledge base from the drop down list navigate to page settings > feedback porperties click the toggle buttons for the following options was this article helpful? rate this article comments click publish to apply and publish the configuration to enable the average ratings log in to as from the configuration console, navigate to build > business objects click knowledge workspace the business object frs knowledge page appears under layouts , locate and click knowledge selfservice nextgen the edit layout knowledge selfservice nextgen page appears click edit under toolbox section, click frs knowledge(knowledge) > fields drag and drop user rating field into the list pane click save the average user rating will now be visible for each article in the self service management portal