To Create a Request Offering
Role: Administrator
Use this procedure to create a request offering in the Self Service Portal V3. A request offering is a predefined form that allows users to submit service requests through the Service Catalog. You can define the service, configure form fields, specify fulfillment actions, and control visibility and access based on organizational units.
- Log in to the Service Desk console.
- Open the Request Offering workspace.
- Click New > Request Offering.
- Enter information into the fields.
- Click Next.
Design request form
- Click Change Image to edit the default image. See Default Icons for Request Offerings.
- The image size cannot be larger than 50 KB.
- We recommend using square images.
- The image size can be as large as you like, but is scaled down to 48 by 48 pixels.
- Click Layout Configuration to define into how many columns the fields are to be arranged on the form.
Layout Configuration
- Click Ok.
The system closes the Layout Configuration window.
- Drag items from the Form Designer Tools pane on the right onto the Request Form area.
- Click the edit button
next to the control to define its parameters in the Configuration Editor.
In the Design Request Form tab, all form elements including text fields, check boxes, date and time fields, and other controls added from the Controls tab supports HTML tags and allows you to format content securely. For more information to add fields, see Request Form Examples.
For example, to display the text in bold, enter Test in a text field, it will display Test in bold.
You can also configure the controls with Expression to define the condition on the particular control. For example, making the email address field as `true` to enable the Login ID field.
With Expression you can define Read only, Visible, and Required conditions.
To provide additional guidance to users, select the Help Hint checkbox when adding required fields to the form. Then enter the relevant information in the Field Help field. The system displays this information as a contextual tip with an information icon next to the field in the Self Service portal, helping users complete the form more easily and accurately.
- Enter a name for the controls.
For example, if you have used the Date/Time Field, you could name the control Appointment.
Example
- Enter a description for the control.
- Choose a template from the Templates tab.
- Attach images to be used from the Attachments tab.
Files should be uploaded before adding the control. See Adding Images to the List Control.
- Click Preview to see how your form appears to users.
- Click Direct link to this Offering to get the active link for the offering.
- Click Next.
From Neurons for ITSM 2026.3 Release, you can configure a dropdown control to support multiple selections. When enabled, the dropdown displays options as check box, allowing users to select one, multiple or all values. This reduces the requirement to create multiple fields for related inputs and simplifies the form design.
To configure multiple selection for a request offering:
- Select the required request offering.
- In Design Request Form, configure a dropdown control:
- To use an existing dropdown, select it on the form.
- To add new dropdown, go to Form Designer tools > Controls, and drag the dropdown selection onto the form.
- Click edit icon for the dropdown.
The Item Configuration Editor window is displayed.
- In Field Options, select the dropdown arrow, and select the following:
- Allow multi-select - Select this checkbox to enable Max selections text box.
- Show select all - Select this checkbox to allow user to select all the available options in dropdown. When this option is enabled, the Max selections option is grayed out.
- Max selections - This option is available only when Allow multi-select is selected. The default value is 0. You can enter the value up to 200. This option is unavailable when Show select all is selected.
Currently while configuring multi select option, the Load More Records functionality is not supported.
- Click Ok.
- Select Publish Action Access tab, select Published from status dropdown and then click Save.
You can view the multiple selection option in Self Service V3 for the configured request offering.
- Select an option from the Status drop-down list.
- Click Add.
- Click the remove icon
to remove the organizational unit from the list.
- Click Save, Save & Exit, or Cancel.
To enable the cancellation option for request offerings, follow these steps.
- Log in to Neurons for ITSM as Administrator.
- Open the Request Offerings workspace.
- Search for the specific request offering you want to enable the cancellation option for.
- Double-click the request offering record.
- Under the Define Request Offering tab, select the Enable Request Cancellation checkbox.
View of the Enable Request Cancellation Checkbox
- Click Save.
Once this is done, when a Self Service user logs into the Service Catalog workspace and clicks View My Request, the Cancel button will be displayed for this request offering. The user can select Yes to cancel the request offering, and a confirmation message will appear, indicating that the request has been canceled with the current date.
The Hide Price information and Hide Delivery Time information are supported along with Enable Request Cancellation,
Currently the following options are not supported in Self Service Portal V3: Enable Request Editing Use Price List and Anonymous Submit.