Setting Up Hours of Operation

the business hours feature allows you to define the operational calendar for your organization, including daily hours and schedules the business hours definition help calculate the response time (such as escalations) for example, you can determine the incident response time for a technician or execute business rule that escalates a call that has been open for a number of hours further, you can add holidays or days when the office is closed, to the calendar you can have multiple lists, each with a unique name you can view a business hours definition from the configuration console > configure > organization profile > business hours > select a schedule to view its definition creating an hours of operation schedule docid\ h4qbvxkncfadeafxdzc0gadding exceptions docid\ odc0drbzb2c v8egph 5fmodifying the hours of operation docid\ hwngon32ch7fe3gqlcyf2example setting up hours of operation for off hours docid\ ehzr9ww1aot0kmdzgyxdh