Adding Exceptions

3 min

You can add holidays and other non-working days as exemptions to the hours of operation.

There are two types of exceptions:

Adding Recurring Exception

There are two types of recurring exceptions:

The following are the steps to create a recurring exception:

From the Configuration console, click Configure > Organization Profile > Business Hours.

Click Recurrent to add a recurrence pattern. The application displays the Add Exception page.

Field	Description
Name	A unique name for the exception.
Exception type	The exception type. You can select one of these: Working time Non-working time
Whole day	Applies the recurrence to a 24-hour day.
Overnight	Adds this recurrence as an overnight (after business hours) service.
Start	The start and end time of your operation (not applicable if you select Whole day).
End
Recurrence pattern	The number of occurrences. Select the pattern options according to the chosen interval. Select the interval (daily, weekly, monthly, yearly).
Range of recurrence	The start and end date ranges for this schedule. No end date End after (enter number) occurrences End by (enter date)

Click Save. The application no longer highlights the day and the exception appears at the bottom of the page.

From the Configuration Console, click Configure > Organization Profile > Business Hours.

Field	Description
Name	A unique name for the exception.
Exception type	The exception type. You can select one of these: Working time Non-working time

Click the Add Hours of Operation icon to add a row, then enter the date information.

Field	Description
Date	Date of the exception.
Whole day	Applies the exception to a 24-hour day.
Start Time	The start and end time of your operation (not applicable if you select Whole day).
End Time
Overnight	Adds this exception as an overnight service (after business hours).
Name	Name each row of the exception for future reference (optional).

On the calendar, the application displays the hours of operation settings with an orange background.