Adding Exceptions

you can add holidays and other non working days as exemptions to the hours of operation there are two types of exceptions recurring for repeated exception manual for one time exception adding recurring exception there are two types of recurring exceptions working time non working time the following are the steps to create a recurring exception from the configuration console, click configure > organization profile > business hours open an existing schedule click recurrent to add a recurrence pattern the application displays the add exception page enter information into the fields field description name a unique name for the exception exception type the exception type you can select one of these working time non working time whole day applies the recurrence to a 24 hour day overnight adds this recurrence as an overnight (after business hours) service start the start and end time of your operation (not applicable if you select whole day ) end recurrence pattern the number of occurrences select the pattern options according to the chosen interval select the interval (daily, weekly, monthly, yearly) range of recurrence the start and end date ranges for this schedule no end date end after (enter number) occurrences end by (enter date) click save the application no longer highlights the day and the exception appears at the bottom of the page adding manual exception from the configuration console, click configure > organization profile > business hours open an existing schedule click manual dates to add a manual exception, such as a half day enter information into the fields field description name a unique name for the exception exception type the exception type you can select one of these working time non working time click the add hours of operation icon to add a row, then enter the date information field description date date of the exception whole day applies the exception to a 24 hour day start time the start and end time of your operation (not applicable if you select whole day ) end time overnight adds this exception as an overnight service (after business hours) name name each row of the exception for future reference (optional) click the delete icon to remove a row click save on the calendar, the application displays the hours of operation settings with an orange background