Service Request Business Object Reference

this section lists the default definitions of the service request business object canceling a service request docid\ fmsvpuigi5vxphrv ieoytask cancellation process docid\ fmsvpuigi5vxphrv ieoycalculation rule docid\ fmsvpuigi5vxphrv ieoy canceling a service request the following table describes the fields that comprise a service request to make it cancelable for information on configuring a service request, refer to managing service request actions and permissions docid\ t5 t0bw9xlaezfbkn3aeu object description field servicereqtemplate#templatecancelable (boolean) initialization rule true field servicerequest#templatecancelable (boolean) initialization rule true field servicerequest#cancelable (boolean) calculation rule $(if(((templatecancelable == false) || (((status == "canceled") || (status == "closed")) || (status == "fulfilled"))) then false else true)) quick action "cancel service request" on servicereq composite action mark servicereq as "canceled" and add journal notes button cancel button on layout for servicereq layout servicereqlayout new action cancel service request icon icon task cancel png disable expression $(if(cancelable then false else true)) business rule cancel service request trigger field "status" change to "canceled" action composite action task cancellation process business rule cancel workflow on cancellation in , the service request business object field called cancelable is defined as boolean only the stored field attribute is selected the calculation rule appears as follows field status is set to canceled this rule is a composite action and includes cancel tasks cancel approvals cancel workflows service request cancellation calculation rule the new quick action is available to service desk analysts this is configured as a composite action mark servicereq as canceled and add journal notes