Publishing a Knowledge Article
0 min
When a knowledge article goes through the approval process and is approved, the system updates the status of the knowledge article to reviewed. A Knowledge Manager then has the option to review the knowledge article again or promote it to the "Published" status.
Only a Knowledge Manager can promote an article to the "Published" status.
- Log in to Neurons for ITSM as a Knowledge Manager.
- Open the Knowledge workspace or select the Knowledge tab in a parent business object.
- Select the knowledge article.
- From the Status field drop-down list, select Published or click Publish Knowledge Article from the toolbar.
The system updates the Published Date field with the current date.