Performing Ongoing Maintenance for DSM Legacy
3 min
After you configure the Neurons for ITSM- DSM legacy environment, perform ongoing maintenance to address the following scenarios.
Activating a Computer
A new computer must be activated in DSM before being provisioned from Neurons for ITSM.
- In DSM, choose the Computers & Users tab.
- Right-click the computer and select Activate Computer.
To configure DSM so that new computers are automatically activated when added to DSM, refer to the documentation provided with DSM.
Creating a New Software Package in DSM and making it installable from Neurons for ITSM
The DSM administrator must create a software package on the DSM system. The package must have a property of ITSM Only or DSM and ITSM in the DSM console. See Software Properties in DSM.
- Synchronize the software package. See About Synchronizing Software Packages and Sets.
- Change package parameters. See Viewing and Editing Default Installation Parameters.
- Specify approval requirements or availability in the Self-Service Portal, and then activate the software package. See Specifying Approval for Software Packages.
- Add the package to a Neurons for ITSM record so that the package is grouped together with other similar packages and displays in a filtered list when the Neurons for ITSM record is selected. See Linking Software Packages to Neurons for ITSM Software Records.
Adding a Computer to DSM
- If the new computer does not yet have a fully qualified domain name or a running DSM client agent, map a configuration item to the new computer.
- If the existing computer has a fully qualified domain name and a running DSM client agent, and has already been linked to a user, map a configuration item to the new computer. See Configuring the DSM Legacy Integration.
Changing the Recurring Schedule for Software Synchronization
- Software packages can be synchronized on a daily or weekly schedule.
- Configuration items can be mapped to computers by running Identify Computers on a daily or weekly basis. (We recommend that you run it daily.) See About Scheduled Synchronization.